Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Websites
Accomplishments
Timeline
Generic
SAURABH SAGAR

SAURABH SAGAR

Noida

Summary

Lead Assistant Manager at EXL Service specializing in RPA and machine learning, delivering 80-90% accuracy improvements in chatbot solutions. Demonstrated expertise in process optimization and team mentorship, utilizing Python and generative AI technologies to enhance operational efficiency. Committed to staying updated on UiPath advancements and exploring RPA Agentic Automation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Assistant Manager

EXL Service
Noida
02.2022 - Current
  • Led strategic deployment of ML, LLM, and Gen AI solutions for intelligent chatbots and RPA systems.
  • Developed chatbots with Gen AI and RPA, enhancing natural language understanding capabilities.
  • Engineered machine learning models like Fast Text and Llama2, boosting accuracy by 80-90 percent.
  • Executed RPA strategies automating complex processes to improve operational efficiency.
  • Collaborated with teams to align chatbot and RPA projects with organizational objectives.
  • Pioneered Gen AI innovations, transforming chatbot intelligence and automation potential.
  • Optimized chatbot and RPA performance, increasing system responsiveness.
  • Selected Gen AI models aligned with industry best practices for strategic advancements.
  • Worked on RPA healthcare and implemented document understanding and integration services, along with test suite automation.

Lead Software Engineer

ITC Infotech
Noida
12.2020 - 02.2022
  • Project Title: Intelligent Financial Report Generation Using RPA and Machine Learning.
  • Automated data extraction and analysis for monthly financial reports using Python scripts and Pandas, reducing report generation time by 50%, minimizing manual errors, and facilitating data-driven decision-making.
  • Created highly impactful reusable assets, like a dynamic scheduler and set resolution of screen.
  • Successfully managed the seamless migration of the project from Internet Explorer to Google Chrome, enhancing compatibility and performance.
  • The optimized solution for the RPA COE cut down resource requirements using the Dynamic Scheduler.
  • Created a reusable automation framework and reusable libraries with data externalization for RPA implementation.
  • Experience in RPA production support, specializing in UiPath, where I've effectively ensured the seamless operation of automation bots, minimized downtime, and improved process efficiency.
  • Actively mentored and supported colleagues from diverse international backgrounds, facilitating their successful RPA journey, and fostering cross-cultural knowledge exchange for improved project outcomes.

Software Engineer

Tech Mahindra
Chennai
08.2019 - 12.2020
  • Tech Stack: UiPath (RPA), C#, VB.NET, Excel Macro, and Python.
  • Application: Windows, Web Browser (Chrome), Excel, IE, Mainframe, CRMs, ERPs, SAP.
  • Project Title: Data Entry SAP (Hiring)
  • Leading QA Boards (PRB) team and major player in the technical aspects of RPA development.
  • Led the test planning and execution for multiple RPA projects, ensuring adherence to quality standards.
  • Responsible for developing solutions, right from discovery to deployment.
  • Actively involved in interacting with business, requirement gathering, and stakeholders.

Application Development Analyst

Accenture Services Pvt. Limited
Gurugram
03.2016 - 08.2019
  • Tech Stack: UiPath, Automation Edge, Blue Prism (RPA), C#, VB.NET, Excel Macro.
  • Application: Browser (Chrome), Excel, IE, CITRIX, SAP, MAINFRAME.
  • Project Title: NOI_CHE1, NETWORK ALERTS MONITORING AND CLEARING, Top U.S.-Based FMCG Client, U.S. Steel Corp – Month-End Alloy True-Up.
  • 1+ years of dedicated experience in Blue Prism.
  • 2+ years of experience in design, development, and production under RPA with UiPath, Blue Prism, and Automation Edge tools.
  • Conferred with existing and potential customers to assess requirements, and propose optimal RPA solutions.
  • Managed development models, process flows, teams, and development strategies.
  • Leveraged business tool expertise to develop and deploy RPA with Blue Prism.
  • Developed the object and workflow for the client requirement.
  • Designed, developed, and tested bot tasks using Blue Prism.
  • Created solid models by observing through Application Modeler.
  • Provided exception handling at every possible scenario for a robust, error-free development. Worked closely with Process SMEs to translate processes into the Process Definition Document (PDD) and the Solution Design Document (SDD), and educated SMEs to work with bots in production.
  • Project Title: CHINA_PAYROLL_PROCESSING, CHINA_LODGMENTS, Netherlands BV Finalize Payroll.
  • Worked on the RPA Governance Framework, Development Standards, and acted as a Design Authority Committee member.
  • Ensuring opportunities are implemented in the right way, and the Solution Design document provides the most appropriate technique for delivering Blue Prism processes to mitigate risk by providing the earliest possible visibility to potential issues.
  • Ensuring comprehensive control is maintained throughout the delivery to realize the process benefits at the earliest opportunity.
  • Created object design instruction for a clear understanding of the activities performed during development. Made sure every small step is documented to remove ambiguity.
  • Involved in different phases of the SDLC: Analysis, Design, Development, Testing, Integration, Implementation, and Maintenance.

Education

POST GRADUATE DIPLOMA - MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE

IIT PATNA
PATNA
12.2024

B.TECH - Information Technology

AEC
ASANSOL
07.2015

XII - Science

SG INTER COLLEGE
SIWAN
04.2010

X - Non-Medical + Science

DPCSS H SCHOOL
PATNA
04.2008

Skills

  • RPA tools (UiPath, Automation Edge, Blue Prism)
  • Chatbot development (IBM Watson)
  • Programming languages (SQL, C#, Python)
  • Data analysis (Excel/VBA)
  • Machine learning models (semantic search, fast text, Isolation Forest)
  • Cloud services (Amazon SageMaker, Amazon Textract)
  • Vector databases (Azure Cognitive Search, Milvus)
  • Generative AI applications
  • MERN stack development

Certification

  • MCSE: Cloud Platform and Infrastructure
  • Exam 532: Developing Microsoft Azure Solutions
  • Blue Prism Developer Accreditation (AD01)
  • UiPath Foundation, Advanced, Solution Architect diploma
  • Programming in C# (70-483)
  • ASP.NET certified

Languages

ENGLISH, HINDI

Hobbies and Interests

Travel, Technology, Cooking

Websites

Accomplishments

  • Awarded the highest recognized award in EXL and Tech Mahindra as insightful expertise for RPA, chatbot, and ML governance body set up as PRB (Design Authority Committee and Peer Review Board), and also for the complex project delivered within the expected time
  • Implemented a custom machine learning solution for a client, leading to specific outcomes such as increased revenue, improved efficiency, etc.
  • Successfully assessed and modified existing codes to incorporate changes in the application, user requirements, and wrote new codes as required
  • Played a key role in
  • Developing solutions for given technical specifications, installing application software, and deploying customizations, while contributing to code reviews
  • Contributing to software improvements, as well as business improvement

Timeline

Lead Assistant Manager

EXL Service
02.2022 - Current

Lead Software Engineer

ITC Infotech
12.2020 - 02.2022

Software Engineer

Tech Mahindra
08.2019 - 12.2020

Application Development Analyst

Accenture Services Pvt. Limited
03.2016 - 08.2019

POST GRADUATE DIPLOMA - MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE

IIT PATNA

B.TECH - Information Technology

AEC

XII - Science

SG INTER COLLEGE

X - Non-Medical + Science

DPCSS H SCHOOL

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