Saurabh Sharma

Accomplished Operations Manager with a proven track record at Samsung Data Systems India Pvt Ltd, specializing in Import/Export Handling and Team Leadership. Expert in enhancing operational efficiency and customer satisfaction, demonstrated through strategic planning and effective cross-functional team management. Achieved significant improvements in performance evaluations and project management, ensuring compliance and exceeding targets.

• Logistics Assistant Manager Operations/Customer Service, 10/15, Present, Samsung Data Systems India Pvt Ltd, New Delhi, DL, India, Experience in handling different logistics areas like Import/Export Shipment handling, Warehouse Management, Supervising Loading/Unloading, Clearance activities., Preparing and analyzing documents related to Import/Export/Local distribution., Keeping record of incoming and outgoing materials with any shortfalls, rejected and damaged materials., Assisted customers by answering questions and fulfilling requests., Listening to customer needs and desires to identify and recommend optimal solutions., Improved operational efficiency while managing customers request, store inventory, transactions and pricing needs., Worked with diligence to regularly meet or exceed special targets.
• Logistics Supervisor Operations/Customer Service, 03/06, 07/15, Expeditors International India Pvt Ltd, Gurugram, HR, India, Handling Import/Export shipment executions. Scrutinizing documentations and if any issues then getting them corrected., Planning transportation for the materials for end customer keeping in mind the deadline and urgencies., Inventory management of incoming and outgoing materials, wrong labelled material, rejected and damaged goods and any shortfalls that has occurred.