Summary
Overview
Work History
Education
Skills
Timeline
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Saurabh Singh

New Delhi,UP

Summary

Competent Desktop support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

3
3
years of professional experience

Work History

Desktop Support Engineer

Nokia
02.2023 - Current
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Assisted end-users with conference room equipment setup and operation.
  • Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
  • Performed encryption, firewalls and patch management to implement and maintain system security.

Desktop Support Engineer

Amperex Tecnology Limited
03.2022 - 01.2023
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
  • Documented and updated known fixes in knowledge base for future reference.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Developed and implemented bug fixes and patch sets for existing web applications.
  • Documented support interactions for future reference.

Desktop Support Engineer

Metec Electronics Pvt Ltd
09.2020 - 03.2022
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Monitored systems in operation and quickly troubleshot errors.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Education

Bachelor of Technology - Mechanical Engineering

PSIT
Kanpur, India
07.2017

Skills

  • Application Installations
  • Debugging
  • End-User Support
  • IT Security Management
  • Cloud-Based Software Deployment
  • Remote Diagnostics
  • Issue Resolution
  • Customer Service
  • Technical Support
  • Software Installation

Timeline

Desktop Support Engineer

Nokia
02.2023 - Current

Desktop Support Engineer

Amperex Tecnology Limited
03.2022 - 01.2023

Desktop Support Engineer

Metec Electronics Pvt Ltd
09.2020 - 03.2022

Bachelor of Technology - Mechanical Engineering

PSIT

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Saurabh Singh