SAURAV PRIYEDARSHI
Noida,
Summary
Goal-oriented IT professional with over 4 years of experience in Microsoft 365 technical support, specializing in Exchange Online administration and incident troubleshooting. Demonstrated expertise in resolving escalated issues while maintaining high service availability and consistently meeting SLA requirements.
Overview
5
5
years of professional experience
Work History
Analyst
HCL Technologies
Noida
09.2021 - Current
- Managed virtual machine setup and configuration, improving system performance and reliability.
- Delivered support for Exchange Online, ensuring seamless operation of email services.
- Configured security settings for user, group, shared mailboxes, and public folders.
- Executed Outlook diagnostics and message trace analysis, effectively resolving email issues.
Education
B.Tech - Electrical Engineering
KIIT University
Bhubaneswar, Odisha07-2018
Intermediate - Science
+2 High School
LalBigha, Bihar04-2014
Skills
- O365 and Microsoft Exchange Online
- Microsoft Exchange Server
- Remote desktop virtualization
- G Suite and Dropbox
- Exchange Online support
- Security configuration
- ServiceNow
Projects
- Managed corporate messaging services supporting 50K+ end users, including executive level clients.
- Administered exchange online user and recipients, including creation, modification, deletion of mailboxes, shared mailboxes and recovery of deleted emails.
- Provided messaging support, troubleshooting Exchange online and collaborating with cross-functional teams to resolve complex issues.
Accomplishments
Best Performer Award
Timeline
Analyst
HCL Technologies
09.2021 - Current
B.Tech - Electrical Engineering
KIIT University
Intermediate - Science
+2 High School