Savirla Phanindra Reddy
Hyderabad
Summary
Dedicated IT Support Engineer with over 3 years of experience delivering technical support and troubleshooting hardware and software issues. Expertise in Windows OS, Active Directory, and Microsoft 365, alongside strong skills in network troubleshooting and remote support tools. Experienced in incident management and ticketing systems, consistently providing timely resolutions to enhance user satisfaction and maintain efficient IT operations.
Overview
3
3
years of professional experience
Work History
Associate
Cognizant Technologies Solutions
06.2022 - 09.2025
- Delivered Tier 1 and Tier 2 technical support to 2,000+ end users, resolving hardware, software, network, and operating system incidents within defined SLAs.
- Administered Microsoft 365 (M365), including user account provisioning, mailbox management, license assignment, and support for Outlook, Teams, SharePoint, and OneDrive.
- Executed patch management, Windows updates, endpoint security configurations, and antivirus deployments to maintain cybersecurity compliance.
- Configured and supported Active Directory (AD) user accounts, group policies, password resets, and access control management.
- Supported VPN connectivity, multi-factor authentication (MFA), and remote access solutions for hybrid and remote workforce environments.
- Performed system imaging, workstation deployment, configuration management, and asset tagging in compliance with IT governance and security policies.
- Installed, configured, and troubleshot network printers, scanners, and shared resources, which minimized recurring hardware incidents.
- Collaborated with cross-functional teams and third-party vendors to resolve escalated technical issues and infrastructure incidents.
- Contributed to IT infrastructure projects, including Windows 10 to Windows 11 migrations, server maintenance, and hardware refresh deployments.
- Developed and implemented PowerShell scripts to automate administrative tasks, enhancing operational efficiency and decreasing manual workload.
- Created and maintained technical documentation, SOPs, and knowledge base articles, facilitating first-call resolution and increasing support efficiency.
Education
B.TECH(Mech) - Mechanical Engineering
BVC Engineering College
Odalarevu01-2021
Intermediate - Mathematics
APTWR Jr College
Rampachodavaram01-2017
SSC -
Holy Angels Residential Public School
Rajahmundry01-2015
Skills
- Office 365 administration
- Windows OS Troubleshooting (Windows 10/11)
- Remote Desktop Support
- Hardware & Software Support
- Technical support
- Incident management
- Ticketing Tools (ServiceNow)
- User management
- Networking fundamentals
Disclaimer
I hereby declare that the above information given by me is true and to the best of my knowledge. I would be very much obliged if given an opportunity for a personal interview so that I can prove myself.
Languages
Telugu
Native
Native
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Timeline
Associate
Cognizant Technologies Solutions
06.2022 - 09.2025
B.TECH(Mech) - Mechanical Engineering
BVC Engineering College
Intermediate - Mathematics
APTWR Jr College
SSC -
Holy Angels Residential Public School