Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Languages
Personal Information
Timeline
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SAVITA SABLE

SAVITA SABLE

Kalwa

Summary

Dynamic Senior Process Associate with a proven track record at WORLD NETWORKING SERVICES (WNS), driving operational efficiency through process improvements and quality assurance. Skilled in Microsoft Excel and adept at coaching teams, I excel in analyzing complex issues and implementing effective solutions, enhancing overall performance and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Process Associate

WORLD NETWORKING SERVICES (WNS)
Vikroli, Mumbai
07.2019 - Current
  • Led process improvement initiatives for operational efficiency and workflow optimization.
  • Collaborated with teams to analyze and document business processes and requirements.
  • Developed training materials to enhance team understanding of process changes.
  • Monitored team performance and provided coaching when needed.
  • Implemented quality assurance measures to ensure accuracy of information collected from customers.

Associate

WORLD NETWORKING SERVICES (WNS)
Vikroli, Mumbai
10.2014 - 06.2019
  • I manage the passenger revenue account for Finnair Airlines.
  • I provide backup support to Sales Online process.
  • I investigate the root cause by examining logs, error messages, and system status when errors occur.
  • Document the issue and the steps taken to resolve it.
  • Refund- Involuntary and Voluntary Ticket
  • Knowledge of Salesforce
  • Part Refund
  • Handling Match Error Queue, Exchange
  • Sales Online Queue/ Sales Prorate Error
  • I have a Good Knowledge of Amadeus
  • I have done a Quality check
  • Monthly activity MBR data for Closing Evidence

Education

H. S. C. - ART

M.H. High School
Thane
01.2000

S. S. C. -

M.H. High School
Thane
01.1998

Skills

  • Microsoft Excel
  • Sirax application
  • Good geographical knowledge

Languages

English
Beginner
A1
Hindi
Intermediate (B1)
B1
Marathi
Proficient (C2)
C2

Certification

Diploma In International Airline and Travel Management, IITC, Thane, Maharashtra

Hobbies and Interests

  • Cooking
  • Traveling

Languages

  • English
  • Hindi
  • Marathi

Personal Information

Age: 42

Timeline

Senior Process Associate

WORLD NETWORKING SERVICES (WNS)
07.2019 - Current

Associate

WORLD NETWORKING SERVICES (WNS)
10.2014 - 06.2019

H. S. C. - ART

M.H. High School

S. S. C. -

M.H. High School

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