Dynamic facility management professional with a proven track record , excelling in budget management and risk assessment. Adept at enhancing operational efficiency through strategic space planning and fostering strong vendor relationships, while promoting a culture of safety and accountability within teams.
Overview
11
11
years of professional experience
Work History
Facility Lead
Telstra Global Business Services LLP
04.2025 - Current
Lead end-to-end soft services operations across corporate facilities ensuring SLA-driven service delivery
Govern multiple facility vendors including housekeeping, security, transport and pest control
Manage incident response and work permit compliance aligned with client policies
Support implementation of facility risk management programs covering EHS, fire safety and statutory compliance
Conduct hygiene, safety and quality audits with corrective action tracking
Train vendors and site teams on EHS standards and operational procedures
Drive budget monitoring, cost optimization, and sustainability initiatives
Coordinated with facility manager to develop short-term and long-term maintenance plans, prioritizing projects based on budget constraints and overall impact on building operations.
Contributed to space planning efforts by analyzing usage data and recommending adjustments to maximize efficiency and utilization of available square footage.
Organized regular staff meetings to discuss ongoing projects, operational challenges, and opportunities for improvement within the facility.
Conducted regular staff training sessions on safety protocols and best practices, promoting a culture of accountability and awareness within the team.
Assisted in budget development and financial tracking, contributing to cost-effective management of the facility.
Managed vendor relations by negotiating contracts and monitoring performance metrics, leading to improved service quality across multiple areas of facility management.
Manager – Administration & Facilities
1Point1 Solutions Ltd
03.2024 - 03.2025
Headed administration and facility operations for a high-occupancy corporate workplace
Implemented SOP-driven service models improving operational consistency and audit readiness
Successfully managed ISO 9001, ISO 27001 and ISO 45001 audits with zero major non-conformities
Controlled facility budgets and executed cost rationalization initiatives
Ensured 100% statutory and EHS compliance across facility operations
Deputy Manager – Facilities
Sagility India Pvt Ltd
06.2023 - 02.2024
Managed housekeeping, security and soft services operations
Coordinated internal audits, compliance documentation and client inspection
Monitored vendor performance through KPI tracking and service reviews
Managed employee transportation operations
Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Assistant Facility Manager
J.P. Morgan Chase & Co
03.2020 - 06.2023
Managed soft services operations for two large BFSI office facilities
Led 150+ outsourced workforce across housekeeping and support functions
Maintained vendor scorecards, SLA dashboards and MIS reporting
Executive – Property Management
Prestige St. Johns Wood
04.2019 - 02.2020
Managed facility services for 480 residential apartments
Oversaw preventive maintenance, CAM billing and vendor coordination
Managed resident helpdesk operations and complaint resolution
Account Executive
Texxol Global Corporation
09.2015 - 03.2017
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Managed procurement documentation, invoices, licenses, and admin support
Streamlined account management processes for increased efficiency and improved client retention rates.