Sayan Banerjee
Kolkata
Summary
Senior Executive with extensive experience in operational leadership at WHOLE9YARDS USA LLC, specializing in logistics optimization and customer satisfaction. Demonstrated ability to implement strategic planning and enhance delivery processes through effective communication. Proven track record in e-commerce and finance sectors, excelling in conflict resolution and time management. Successfully managed complex shipments, achieving timely delivery and cost efficiency.
Overview
10
10
years of professional experience
Work History
SENIOR EXECUTIVE - OPERATIONS
WHOLE9YARDS USA LLC (KARTIT)
10.2023 - Current
- Company Overview: E-Commerce
- Ensured timely and cost-effective delivery of products to customers.
- Coordinated with carriers and logistics partners to streamline operations.
- Handled customer queries and resolved issues pre-delivery.
- Prepared Bills of Lading (BOL) and managed BOL rebills and invoicing.
- Maintained accurate product dimensions and weight data for shipping.
- Managed both Ground and LTL (Less Than Truckload) shipments.
- Monitored and tracked each shipment using tracking numbers, ensuring no delays.
- E-Commerce
SENIOR CUSTOMER SERVICE ASSOCIATE
ERGODE IT SERVICES PVT LTD (VIR VENTURES)
08.2022 - 03.2023
- Company Overview: E Commerce
- Handle return items based on Seller Channel requirements/policies.
- Process refunds in a timely manner.
- Will handle all returns from Seller Channels: Amazon, Walmart, eBay, and other sellers.
- Resolve disposition of product that has been returned.
- Coordinate with warehouse receiver to return product back into inventory for resale and/or palletize for transfer to retail stores.
- Analyze customers' feedback to understand areas for improvement and present the findings to senior management.
- E Commerce
STOCK BROKER
MILAN CABLE COMMUNICATION
08.2019 - 01.2022
- Buying and selling shares, stocks, and other securities on behalf of investors.
- Analyzing and interpreting financial reports.
- Advising clients on investment strategies.
- Managing the investment portfolio of investors.
- Following the latest trends and news in the stock market.
FRONT DESK MANAGER
RETREAT HOTELS
03.2015 - 01.2019
- Responded to guests and delivered requested items to their rooms.
- Ensured all company rules and regulations were followed to keep environment safe for all travelers and employees.
- Greeted new guests on arrival and efficiently registered them and issued room keys.
- Accurately calculated all rebates and miscellaneous charges.
Education
Stock Market Licentiate Examination - Diploma
National Institute of Securities Markets (NISM)
Mumbai01.2020
12TH - HIGHER SECONDARY EXAMINATION
SAILENDRA SIRCAR VIDYALAYA
Kolkata, West Bengal02.2011
10TH - SECONDARY EXAMINATION
ENAMELNAGAR VIVEKANANDA VIDYANIKETAN
Kolkata, West Bengal03.2009
Skills
- Adaptability and poise
- Effective communication
- Strategic planning
- Conflict resolution
- Time management
- Operational leadership
- Executive support
- Feedback incorporation
- Multidisciplinary collaboration
- Scheduling and coordination
Languages
- English
- Bengali
- Hindi
Timeline
SENIOR EXECUTIVE - OPERATIONS
WHOLE9YARDS USA LLC (KARTIT)
10.2023 - Current
SENIOR CUSTOMER SERVICE ASSOCIATE
ERGODE IT SERVICES PVT LTD (VIR VENTURES)
08.2022 - 03.2023
STOCK BROKER
MILAN CABLE COMMUNICATION
08.2019 - 01.2022
FRONT DESK MANAGER
RETREAT HOTELS
03.2015 - 01.2019
Stock Market Licentiate Examination - Diploma
National Institute of Securities Markets (NISM)
12TH - HIGHER SECONDARY EXAMINATION
SAILENDRA SIRCAR VIDYALAYA
10TH - SECONDARY EXAMINATION
ENAMELNAGAR VIVEKANANDA VIDYANIKETAN
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