Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sayan Banerjee

Sayan Banerjee

Kolkata

Summary

Senior Executive with extensive experience in operational leadership at WHOLE9YARDS USA LLC, specializing in logistics optimization and customer satisfaction. Demonstrated ability to implement strategic planning and enhance delivery processes through effective communication. Proven track record in e-commerce and finance sectors, excelling in conflict resolution and time management. Successfully managed complex shipments, achieving timely delivery and cost efficiency.

Overview

10
10
years of professional experience

Work History

SENIOR EXECUTIVE - OPERATIONS

WHOLE9YARDS USA LLC (KARTIT)
10.2023 - Current
  • Company Overview: E-Commerce
  • Ensured timely and cost-effective delivery of products to customers.
  • Coordinated with carriers and logistics partners to streamline operations.
  • Handled customer queries and resolved issues pre-delivery.
  • Prepared Bills of Lading (BOL) and managed BOL rebills and invoicing.
  • Maintained accurate product dimensions and weight data for shipping.
  • Managed both Ground and LTL (Less Than Truckload) shipments.
  • Monitored and tracked each shipment using tracking numbers, ensuring no delays.
  • E-Commerce

SENIOR CUSTOMER SERVICE ASSOCIATE

ERGODE IT SERVICES PVT LTD (VIR VENTURES)
08.2022 - 03.2023
  • Company Overview: E Commerce
  • Handle return items based on Seller Channel requirements/policies.
  • Process refunds in a timely manner.
  • Will handle all returns from Seller Channels: Amazon, Walmart, eBay, and other sellers.
  • Resolve disposition of product that has been returned.
  • Coordinate with warehouse receiver to return product back into inventory for resale and/or palletize for transfer to retail stores.
  • Analyze customers' feedback to understand areas for improvement and present the findings to senior management.
  • E Commerce

STOCK BROKER

MILAN CABLE COMMUNICATION
08.2019 - 01.2022
  • Buying and selling shares, stocks, and other securities on behalf of investors.
  • Analyzing and interpreting financial reports.
  • Advising clients on investment strategies.
  • Managing the investment portfolio of investors.
  • Following the latest trends and news in the stock market.

FRONT DESK MANAGER

RETREAT HOTELS
03.2015 - 01.2019
  • Responded to guests and delivered requested items to their rooms.
  • Ensured all company rules and regulations were followed to keep environment safe for all travelers and employees.
  • Greeted new guests on arrival and efficiently registered them and issued room keys.
  • Accurately calculated all rebates and miscellaneous charges.

Education

Stock Market Licentiate Examination - Diploma

National Institute of Securities Markets (NISM)
Mumbai
01.2020

12TH - HIGHER SECONDARY EXAMINATION

SAILENDRA SIRCAR VIDYALAYA
Kolkata, West Bengal
02.2011

10TH - SECONDARY EXAMINATION

ENAMELNAGAR VIVEKANANDA VIDYANIKETAN
Kolkata, West Bengal
03.2009

Skills

  • Adaptability and poise
  • Effective communication
  • Strategic planning
  • Conflict resolution
  • Time management
  • Operational leadership
  • Executive support
  • Feedback incorporation
  • Multidisciplinary collaboration
  • Scheduling and coordination

Languages

  • English
  • Bengali
  • Hindi

Timeline

SENIOR EXECUTIVE - OPERATIONS

WHOLE9YARDS USA LLC (KARTIT)
10.2023 - Current

SENIOR CUSTOMER SERVICE ASSOCIATE

ERGODE IT SERVICES PVT LTD (VIR VENTURES)
08.2022 - 03.2023

STOCK BROKER

MILAN CABLE COMMUNICATION
08.2019 - 01.2022

FRONT DESK MANAGER

RETREAT HOTELS
03.2015 - 01.2019

Stock Market Licentiate Examination - Diploma

National Institute of Securities Markets (NISM)

12TH - HIGHER SECONDARY EXAMINATION

SAILENDRA SIRCAR VIDYALAYA

10TH - SECONDARY EXAMINATION

ENAMELNAGAR VIVEKANANDA VIDYANIKETAN

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Sayan Banerjee