SELVAKUMAR R
Chennai
Summary
Motivated sales professional with over 4 years of experience in retail banking sales , I excel in strategic planning, Customer relations and market expansion. My career is highlighted by consistently exceeding sales targets and I bring a deep understanding of customer service excellence in Individuals and merchandising. Skilled in identifying new business opportunities and developing strategies to maximize revenue. Proven track record of exceeding targets through effective communication and relationship building.
Overview
6
6
years of professional experience
Work History
Deputy Manager
Kotak Mahindra Bank
Chennai
11.2022 - Current
- Acquisition of New Clients NTB through external individual efforts for Current Accounts and savings accounts
- To be the first point contact with the customer in the branch
- Provide customer service and product information
- Obtain referrals from the walk-in customers for current account and savings account
- Account opening- Current account & Savings account and fixed deposit
- Built a database of customer leads through references, Schedule meetings with potential HNI/Affluent liabilities customers and understand their requirements
- Developed and implemented cross-selling Term deposits, Life insurance, General Insurance, CMS, Overdraft account, business loans, and Auto loans), which led to higher adoption of additional banking goods and services among existing account holders
- Deepening of existing current account & savings account customers to enhance value and retention of relationships with the bank
- Customers to be sourced from individuals, small businesses, trusts, associations, and corporates
- Lead a committed group in promoting the acquisition and retention of current accounts, exceeding quarterly targets
Assistant Manager
Yes Bank
Chennai
04.2022 - 10.2022
- In-depth knowledge in Image and electronic based account opening process, retail products like CASA
- Analyzed customer profiles to determine their risk level based on various criteria such as occupation, nationality or source of funds
- Resolved customer queries related to account opening in a timely manner.
- Facilitated smooth onboarding process for new customers by ensuring all necessary documents are submitted correctly.
- Provided support to team members whenever required.
Business Development Executive
Indusind Bank
Chennai
09.2020 - 02.2022
- Provided excellent customer service by promptly addressing any issues or complaints raised by clients.
- Answered customer inquiries related to product use, features, pricing, availability .
- Created customer profiles based on data collected from consultations with clients.
- Analyzed customer feedback to improve product offerings.
- Provided exceptional customer service throughout the entire sales process.
Sales Executive
Buzzworks Business Services Pvt Ltd
Chennai
11.2018 - 01.2020
- Advised customers on how best to utilize their credit cards for maximum benefit.
- Assessed customer profiles prior to making recommendations regarding suitable credit cards.
- Followed up with customers regarding their accounts and ensured timely payment of dues.
- Provided customers with information about the features, benefits, and rewards associated with various credit cards.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
Thiruvalluvar University
Tiruvannamalai, TN04-2017
High School -
Govt.Hr.Sec.School
03-2014
Intermediate -
Govt.Hr.Sec.School
04-2012
Skills
- Field Sales
- Client Acquisition
- Strategic Planning
- Customer Relationship Management
- Product Knowledge
- Sales Operation
- Team Leadership
- Communication
- CRM Software
- MS Office
Accomplishments
- Excellent performance in SA challenge contest
- Awarded for excellent performance in completing 6 SA
- Excellent performance in Cross sell contest in Term loans
- Awarded for achieved values in cross selling term loans
- Successful CRM implementation
- Led the integration of a CRM platform that improved conversion rates
Languages
- English, Advanced
- Tamil, Native
- Telugu, Intermediate
Timeline
Deputy Manager
Kotak Mahindra Bank
11.2022 - Current
Assistant Manager
Yes Bank
04.2022 - 10.2022
Business Development Executive
Indusind Bank
09.2020 - 02.2022
Sales Executive
Buzzworks Business Services Pvt Ltd
11.2018 - 01.2020
Thiruvalluvar University
High School -
Govt.Hr.Sec.School
Intermediate -
Govt.Hr.Sec.School
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