Selvakumar S
Tirupur
Summary
Results-driven professional with expertise in client relationship management and logistics coordination. Proven ability to analyze market trends and implement strategies that enhance service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Territory Business Head
DTDC Express ltd
Salem
04.2025 - Current
- Developed strong relationships with clients and key stakeholders.
- Coordinated logistics and delivery operations for timely service.
- Analyzed market trends to identify new business opportunities.
- Executed promotional campaigns to increase brand visibility.
- Collaborated with cross-functional teams to enhance service offerings.
- Resolved customer inquiries and issues effectively and promptly.
- Developed and implemented efficient transportation strategies for cost savings.
- Collaborated with team leaders to enhance operational workflows and processes.
- Analyzed supply chain performance data to identify improvement areas.
- Communicated with vendors to maintain strong supplier relationships and service quality.
Branch Head
DTDC Express ltd
karur
04.2021 - 03.2025
- Led branch operations to ensure smooth daily functioning and customer satisfaction.
- Managed staff schedules to optimize team performance and coverage.
- Developed training programs for new employees to enhance service quality.
- Oversaw inventory management processes for accurate stock levels and ordering.
- Analyzed operational workflows to identify areas for efficiency improvements.
- Created and implemented new policies that improved the efficiency of the branch's operations.
Channel Management Officer
DTDC Express ltd
karur
09.2015 - 03.2021
- Developed strategic partnerships with key channel partners to enhance collaboration.
- Managed marketing initiatives to drive channel engagement and brand awareness.
- Conducted market analysis to identify opportunities for channel growth and expansion.
- Facilitated training sessions for partners on product features and benefits.
- Monitored industry trends to inform strategic decision-making and channel strategy adjustments.
- Implemented tools for tracking partner performance and improving communication efficiency.
- Evaluated partner feedback to refine programs and enhance overall partner satisfaction.
- Developed and implemented channel strategies to maximize sales and profitability.
- Pursued mutually rewarding sales activities, strategies and business opportunities with channel partners.
- Monitored competitor activities in the marketplace to ensure competitive advantage was maintained.
- Coached, mentored and developed skills in channel partner team to underpin successful sales efforts.
- Organized training sessions for channel partners on new products or services.
- Identified potential areas of improvement in existing channel operations.
Education
Master of Science - Computer Science
Rathinam College of Arts & Science
Coimbatore04-2014
Bachelor of Science - Computer Science
Kongunadu Arts & Science College
Coimbatore04-2012
Skills
- Client relationship management
- Market analysis
- Inventory management
- Logistics coordination
- Performance tracking
- Channel strategy development
- Team leadership
- Problem solving
Languages
English
Intermediate (B1)
B1
Tamil
Native
Native
Accomplishments
Best Branch Manager Award 2023 , received from DTDC CMD
Timeline
Territory Business Head
DTDC Express ltd
04.2025 - Current
Branch Head
DTDC Express ltd
04.2021 - 03.2025
Channel Management Officer
DTDC Express ltd
09.2015 - 03.2021
Master of Science - Computer Science
Rathinam College of Arts & Science
Bachelor of Science - Computer Science
Kongunadu Arts & Science College