SEMA SUNDER PATRA
Summary
Experienced banking professional with expertise in branch operations, customer service, compliance, and anti-money laundering (AML) monitoring, driving business growth, Team Leadership & Collaboration and ensuring regulatory adherence.
Overview
3
3
years of professional experience
Work History
Branch Operations Manager
South Indian Bank
06.2024 - Current
- Delivered high-quality service to customers, promptly resolving escalated issues to maintain customer satisfaction and loyalty.
- Worked to meet sales targets and drive business growth, improving branch profitability through the promotion of bank products, including loans, savings, and investment schemes.
- Monitored customer transactions to detect suspicious activities and reported findings through AML software.
- Conducted monthly compliance checks and collaborated with law enforcement, regulators, and financial institutions to investigate fraudulent activities.
- Assign tasks to my team members and provide supervision and support to ensure smooth operations throughout the process.
Customer Service Associate
South Indian Bank
08.2021 - 05.2024
- Addressed high volumes of customer queries regarding bank accounts, transactions, loans, and financial products.
- Assisted in opening new accounts and handling account modifications while ensuring strict adherence to bank policies and KYC norms.
- Built and maintained strong customer relationships to foster loyalty and retention.
- Manage cash, ensuring it is tallied at the beginning and end of the day, while handling currency and coins properly to minimize errors.
Education
B.COM COMPUTERS -
LOYOLA ACADEMY
Hyderabad, India06.2021
12TH (M.P.C WITH C.S) -
K.V.TIRUMALAGIRI
Hyderabad, India03.2018
10TH (CBSE) -
K.V.TIRUMALAGIRI
Hyderabad, India03.2016
Skills
- Regulatory Compliance
- Risk Management
- Customer Due Diligence (CDD)
- Transaction Monitoring
- Communication Skills
- Team Leadership & Collaboration
- Staff Supervision
- Business Development
Accomplishments
- Achieved the highest CASA (Current Account Savings Account) growth in the entire Delhi region, demonstrating excellence in portfolio management and customer engagement.
- Recognized for exceptional performance in canvassing insurance during all campaigns conducted by the bank, showcasing strong sales and customer relationship skills.
- Attended an adventure program at the Atal Bihari Vajpayee Institute of Mountaineering & Allied Sports, Manali, Himachal Pradesh, enhancing leadership, resilience, and teamwork in challenging environments.
- Awarded Gold Medal in Cricket – Recognized for outstanding performance and teamwork in a competitive match.
Additional Information
Travelling and exploring, watching movies and series, cricket and listening music.
Training Workshop
- Ethical hacking certification
- Visual effects certification
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Timeline
Branch Operations Manager
South Indian Bank
06.2024 - Current
Customer Service Associate
South Indian Bank
08.2021 - 05.2024
B.COM COMPUTERS -
LOYOLA ACADEMY
12TH (M.P.C WITH C.S) -
K.V.TIRUMALAGIRI
10TH (CBSE) -
K.V.TIRUMALAGIRI
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