Summary
Overview
Work History
Education
Skills
Domain Excellence
Languages
Timeline
Generic

Sermaraj Murugesan

Tiruchirappalli

Summary

I am an experienced, versatile, and results-oriented professional Senior Team Lead with proven expertise in excel, team management, and inventory management. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.

Overview

11
11
years of professional experience
6037
6037
years of post-secondary education

Work History

Senior Team Leader

Tekessence Software Solutions Private Ltd
Tiruchirappalli
11.2025 - Current
  • Coordinated project timelines and resource allocation to meet deadlines effectively.
  • Facilitated communication between stakeholders to align project goals and expectations.

Senior Team Leader

Calpion Software Technologies
Banglore, Karnataka
06.2025 - 09.2025
  • Monitored team performance, identifying areas for improvement and implementing corrective actions.
  • Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.

Senior Team Lead

Omega Healthcare Management Services Private LTD
Tiruchirappalli
04.2020 - 06.2025
  • Streamlined the order fulfillment process, resulting in a 20% increase in customer satisfaction
  • Monitored and analyzed performance metrics to identify areas for improvement
  • Implemented operational improvements to boost efficiency
  • Maintained accurate and up-to-date records and reports related to operations

Team Leader

Omega Healthcare Management Services Private LTD
Tiruchirappalli
12.2018 - 04.2020
  • Identified opportunities to increase team efficiency and performance
  • Established and maintained positive working relationships with team members
  • Resolved customer inquiries in a timely and professional manner
  • Monitored and evaluated team performance to ensure desired results

Process Executive

Omega Healthcare Management Services Private LTD
Tiruchirappalli
08.2015 - 12.2018
  • Developed and implemented effective process improvement strategies, resulting in increased customer service levels
  • Led the implementation of process improvement initiatives, resulting in a 20% increase in productivity

Education

Bachelor of Engineering - Mechanical Engineering

M.A.R College of Engineering and Technology
Viralimalai, Tamil Nadu

HSc - State Board

Govt. Spl. Hr. Sec. School
Pudukkottai, Tamil Nadu

SSLC - State Board

Govt. Spl. Hr. Sec. School
Pudukkottai, Tamil Nadu

Skills

  • Team Management
  • AI tools
  • MS Office
  • Presentations
  • Excel
  • Inventory Management
  • Business Development

Domain Excellence

  • Authorization
  • Eligibility and Benefits verification
  • Demo and Charges
  • Payment posting
  • Provider credentialing

Languages

Tamil
First Language
English
Proficient
C2

Timeline

Senior Team Leader

Tekessence Software Solutions Private Ltd
11.2025 - Current

Senior Team Leader

Calpion Software Technologies
06.2025 - 09.2025

Senior Team Lead

Omega Healthcare Management Services Private LTD
04.2020 - 06.2025

Team Leader

Omega Healthcare Management Services Private LTD
12.2018 - 04.2020

Process Executive

Omega Healthcare Management Services Private LTD
08.2015 - 12.2018

Bachelor of Engineering - Mechanical Engineering

M.A.R College of Engineering and Technology

HSc - State Board

Govt. Spl. Hr. Sec. School

SSLC - State Board

Govt. Spl. Hr. Sec. School
Sermaraj Murugesan