Sermaraj Murugesan
Tiruchirappalli
Summary
I am an experienced, versatile, and results-oriented professional Senior Team Lead with proven expertise in excel, team management, and inventory management. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Overview
11
11
years of professional experience
6037
6037
years of post-secondary education
Work History
Senior Team Leader
Tekessence Software Solutions Private Ltd
Tiruchirappalli
11.2025 - Current
- Coordinated project timelines and resource allocation to meet deadlines effectively.
- Facilitated communication between stakeholders to align project goals and expectations.
Senior Team Leader
Calpion Software Technologies
Banglore, Karnataka
06.2025 - 09.2025
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.
Senior Team Lead
Omega Healthcare Management Services Private LTD
Tiruchirappalli
04.2020 - 06.2025
- Streamlined the order fulfillment process, resulting in a 20% increase in customer satisfaction
- Monitored and analyzed performance metrics to identify areas for improvement
- Implemented operational improvements to boost efficiency
- Maintained accurate and up-to-date records and reports related to operations
Team Leader
Omega Healthcare Management Services Private LTD
Tiruchirappalli
12.2018 - 04.2020
- Identified opportunities to increase team efficiency and performance
- Established and maintained positive working relationships with team members
- Resolved customer inquiries in a timely and professional manner
- Monitored and evaluated team performance to ensure desired results
Process Executive
Omega Healthcare Management Services Private LTD
Tiruchirappalli
08.2015 - 12.2018
- Developed and implemented effective process improvement strategies, resulting in increased customer service levels
- Led the implementation of process improvement initiatives, resulting in a 20% increase in productivity
Education
Bachelor of Engineering - Mechanical Engineering
M.A.R College of Engineering and Technology
Viralimalai, Tamil NaduHSc - State Board
Govt. Spl. Hr. Sec. School
Pudukkottai, Tamil NaduSSLC - State Board
Govt. Spl. Hr. Sec. School
Pudukkottai, Tamil NaduSkills
- Team Management
- AI tools
- MS Office
- Presentations
- Excel
- Inventory Management
- Business Development
Domain Excellence
- Authorization
- Eligibility and Benefits verification
- Demo and Charges
- Payment posting
- Provider credentialing
Languages
Tamil
First Language
English
Proficient
C2
Timeline
Senior Team Leader
Tekessence Software Solutions Private Ltd
11.2025 - Current
Senior Team Leader
Calpion Software Technologies
06.2025 - 09.2025
Senior Team Lead
Omega Healthcare Management Services Private LTD
04.2020 - 06.2025
Team Leader
Omega Healthcare Management Services Private LTD
12.2018 - 04.2020
Process Executive
Omega Healthcare Management Services Private LTD
08.2015 - 12.2018
Bachelor of Engineering - Mechanical Engineering
M.A.R College of Engineering and Technology
HSc - State Board
Govt. Spl. Hr. Sec. School
SSLC - State Board
Govt. Spl. Hr. Sec. School