Reading books
SHABANA BEGUM
Process Associate
Hyderabad
Summary
Developed critical thinking and problem-solving skills in fast-paced, process-driven environments, coupled with proficiency in support technologies and CRM systems. Seeking an opportunity to contribute to organizational growth by ensuring exceptional customer satisfaction.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Process Associate
Genpact | Pocharam
Hyderabad
12.2023 - Current
- Handle customer queries and concerns, providing effective resolutions to ensure customer satisfaction.
- Provide exceptional customer service by managing approximately 40 incoming calls per day from customers while handling multiple tasks simultaneously.
- Assisted new team members with best practices and procedures during on-the-job training.
Education
Bachelor of Science - Computer Science
Megha Women's Degree College
Hyderabad, India 04.2016 - 04.2023
Skills
Customer relationship management
Effective communication
Attention to detail
Multitasking
Interests
Cooking
Timeline
Process Associate
Genpact | Pocharam
12.2023 - Current
Bachelor of Science - Computer Science
Megha Women's Degree College
04.2016 - 04.2023
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