Open To Work
SHABNAM ANSARI
Front Office Executive
Vadvali Badlapur
Summary
Dynamic professional with 9 years of experience in luxury brand guest relations. Proven track record in identifying operational needs and implementing effective solutions to enhance guest satisfaction. Strong leadership and team-building skills, fostering a collaborative environment. Committed to delivering exceptional service and results-driven outcomes.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Front Office Executive
Arth Resort
03.2026 - Current
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
Front Office Executive
Lemon Tree Amarante Beach Resort
10.2024 - 02.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Coordinated guest services, addressing inquiries and resolving issues efficiently.
- Implemented scheduling systems for staff shifts, optimizing front office workflow.
- Trained new administrative staff on resort policies and operational protocols.
Guest Relations Executive
Novotel Goa Candolim
07.2022 - 02.2024
- The First Point Of Contact For Guests At The Hotel And Is Responsible For Creating A Positive And Welcoming Experience. Greetings Guest Upon The Arrival And Provide A Friendly And Professional Manner. Providing Information About The Hotel Amenities, Programs, And Other Services. Guest Relations Executive Plays A Crucial Role In Ensuring That Guest Have A Positive Experience During Their Stay At The Hotel. They Are The Face Of The Establishment And Are Responsible For Creating A Warm And Welcoming Environment That Guest Will Remember Long After Their Visit.
Spa Guest Relations Executive
Novotel Hotel (Elle Spa)
12.2021 - 07.2022
- Welcomed And Informed Guest About The Services And Packages. Managed Reservation, Personalized Experiences, And Handled Special Request. Resolved Inquires, Collected Feedback And Upheld A Serene Spa Ambiance.
Spa Receptionist (Quan Spa)
Renaissance Conversation Centre
04.2015 - 09.2021
- Creating Welcoming Atmosphere, Ensuring Exceptional Guest Experience. Managed Appointment, Potimizing Schedules And Reducing No-Show. Maintained Accurate Records And Streamlined Reception Area Operations.
Education
6 MONTHS - Hunar Se Rozgar
IHM
Dadar, Mumbai01-2015
12TH - Maharashtra State Board
Panna College
Badlapur, Mumbai01-2014
10TH - NIOS, Badlapur
National Institute Of Open Schooling
Mumbai01-2012
Skills
Reception duties
Supply inventory
Document management
Leadership and supervision
Telephone reception
Interests
Cooking, Reading, Photography, Sports, Travel
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹40000/yr - ₹200000/yrTimeline
Front Office Executive
Arth Resort
03.2026 - Current
Front Office Executive
Lemon Tree Amarante Beach Resort
10.2024 - 02.2026
Guest Relations Executive
Novotel Goa Candolim
07.2022 - 02.2024
Spa Guest Relations Executive
Novotel Hotel (Elle Spa)
12.2021 - 07.2022
Spa Receptionist (Quan Spa)
Renaissance Conversation Centre
04.2015 - 09.2021
10TH - NIOS, Badlapur
National Institute Of Open Schooling
12TH - Maharashtra State Board
Panna College
6 MONTHS - Hunar Se Rozgar
IHM