Summary
Overview
Work History
Education
Skills
Certification
Key feature
Timeline
Generic

SHADAB RAZA

BOKARO

Summary

Driven by a passion for customer satisfaction and problem-solving, with a track record of delivering actionable insights and recommendations to stakeholders. Demonstrated ability to thrive in ambiguous environments and excel in capacity planning, operations analysis, and business analytics. Proficient in Power BI, SQL and Excel.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Quality Specialist

AMAZON
Hyderabad
11.2021 - Current
  • Supporting last mile operation in the team. Work based on defined SOP and also worked on SOP improvements and process improvements, updating and resolving challenges faced by team, fulfillment centers and Delivery specialists .
  • Working as SPOC ( single point of contact) for team of 60+ people and worked on workflow management and program management with managers. Analyze business problems faced by the customer and suggest solutions for the problem. Ability to go into details, and extract very specific details regarding functional requirements. Collaborate with key stakeholders across the organization to track and report progress against targets for various customer-facing initiatives.
  • Data extraction, cleaning, analysis and sending the data to respective stakeholders. curated data and performed various level audits with utmost accuracy approx. 98%.
  • Daily tasks included preparation of daily metrics, Productivity metrics and Quality metrics, Sending Quality reports and feedbacks, Work allocation, doubt clarification and Resolving Trouble Tickets raised by Customers fulfillment centers.

Education

Bachelor of Technology - Mechanical Engineering

MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY
WEST BENGAL,INDIA
07-2019

Skills

  • Data analytics and automation
  • Capacity planning and operations analysis
  • Power BI , SQL and Excel proficiency
  • Strong problem-solving skills
  • Excellent verbal and written communication
  • Customer-focused approach
  • Adaptability to changing market conditions

Certification

  • Data Analyst

https://www.udemy.com/certificate/UC-2058d56b-382e-4b01-8f64- a5c2d5ab5f27

Key feature

  • Proven ability to quickly become a subject matter expert and guide stakeholders in utilizing data effectively.
  • Experience in conducting trainings and implementing change management plans.
  • Strong team player with a focus on delivering results with high standards.

Timeline

Quality Specialist

AMAZON
11.2021 - Current

Bachelor of Technology - Mechanical Engineering

MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY

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SHADAB RAZA