SHADIKA R
Technical Support
Namakkal
Summary
To work in a dynamic and challenging environment where I can contribute to the growth of the organization while continuously enhancing my own skills and knowledge across various roles and responsibilities.
Overview
5
5
years of professional experience
4037
4037
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Technical Support (Non-Voice Process)
Sutherland Global Services
07.2023 - Current
- Assist commerce sellers with account setup, listing issues, order processing, and payment discrepancies across global regions (Europe, Japan, and North America).
- Diagnosed and resolved complex international Tardis cases by translating international queries into English, conducting thorough research, and providing tailored solutions.
- Maintained 100% SLA (Service Level Agreement) compliance through rigorous quality monitoring, accurate ticket handling, time management, and protocols.
- Led and executed temporary training for new associates, instructing them on tool usage, ticket categorization, resolution templates, and internal documentation guidelines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Tools used: CRM platforms, internal support dashboards, email/ticket systems.
ATM & SSCO Technician
NCR Corporation Pvt. Ltd.
03.2021 - 03.2022
- Executed the manufacturing and hands-on assembly of Automated Teller Machine (ATM) and Self-Service Checkout (SSCO) Machine components.
- Built internal modules (like cash dispensers, card readers), ensuring functional integrity, and tested sub-assembled parts (touch display, sound, and dispenser).
- Constructed internal modules (e.g., cash dispensers, card readers), validated their functional integrity, and tested sub-assembled parts, including touch displays and sound/dispenser units.
- Delivered quality assurance by conducting rigorous end-to-end testing, maintained quality control standards, and followed protocols for faulty components.
Education
12th Grade -
Malar Matric Hr. Sec. School
Paramathi03-2017
B.E. - Electrical and Electronics Engineering
M.Kumarasamy College of Engineering
KarurSkills
Certification
Participated and presented a paper entitled in Automatic Bridge Control System.
Disclaimer
I hereby declare that all the information given above is true to my knowledge and belief.
Timeline
Technical Support (Non-Voice Process)
Sutherland Global Services
07.2023 - Current
ATM & SSCO Technician
NCR Corporation Pvt. Ltd.
03.2021 - 03.2022
12th Grade -
Malar Matric Hr. Sec. School
B.E. - Electrical and Electronics Engineering
M.Kumarasamy College of Engineering