Shahbaz Ahmad

• Implemented automated monitoring solutions to enhance system reliability and reduce downtime.
• Developed and maintained infrastructure as code using Terraform to streamline deployment processes.
• Mentored junior engineers, fostering skills in troubleshooting and best practices in site reliability.
• Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
• Implemented cost-saving measures by optimizing resource utilization across cloud-based infrastructure environments.
• Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
• Managed capacity planning efforts to ensure optimal resource allocation based on current demand projections and future growth expectations.
• Improved deployment efficiency, automating processes using CI/CD pipelines.
• Developed custom software tools to automate routine tasks, boosting team efficiency and accuracy.
• Handled certification management along with current role
• Handled server upgrade along with current role.
• Handle monthly and off releases for new package deployment
• handle volume testing and automations .

• Proficient DevOps Engineer with expertise in Designing, implementing, and managing end-to-end DevOps Solutions in Enterprise Environments
• Wrote customized build and release pipelines for project-specific build in Visual Studio and deployed in multiple environments.
• Hands-on experience in troubleshooting skills to handle pipeline breakdown/failure.
• Experience creating/maintaining CI/CD pipeline, enabling code to be deployed securely in multi-environments using YAML scripting.
• Implemented Git for source code management, defining branching and merge strategies for streamlined collaboration.

• Assisted project managers with the planning, execution, and evaluation of production support activities, ensuring successful outcomes for all projects.
• Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
• Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
• Earned recognition from management for consistently going above and beyond the call of duty, demonstrating a deep commitment to organizational success.
• Manage the issuance and deployment of digital certificates such as SSL/MSPKI/Digicert.
• Ensure Compliance with security policies and maintain ventralized visibility.
• Monitor the certificate expiry dates and automated renewals and tracking.
• Schedule and execute patch rollouts, monitor installation success and failurres or exceptions.

Good Understanding of ITIL and ITSM operational processes like Incident Management, Change Management, Problem Management, and Release Management.

Good Experience with Monitoring and Alerting tools like App Dynamics, and Splunk as well as automation tools.

Managed Webservers, Tomcat, and Web sphere, including application deployments, upgrades, patching, and configurations.

Participated in Maintaining, designing, and implementing disaster recovery plans and annual Exercises ensuring business continuity and reducing potential losses in the event of system failures.

Collection of production logs from linux servers for incident resolution on ServiceNow.

Managed a team of 5 engineers to streamline the incident management process, reducing the average incident resolution time by 20% and improving overall system stability.

Worked in Middleware Applications like Enterprise Service Bus (ESB) and web servers Like Apache and Nginx.

• Executed comprehensive test plans to ensure software quality and functionality.
• Developed and maintained automated testing scripts using industry-standard tools.
• Analyzed defects and collaborated with developers to facilitate timely resolutions.
• Trained junior analysts on best practices in quality assurance methodologies.
• Created and revised procedures, checklists and job aids to reduce errors.
• Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.