SHAHEEN KHATUN
Bhilai
Summary
Empathetic customer support executive known for high productivity and efficient task completion. Possesses specialized skills in problem-solving, customer relationship management, and technical support. Excel uses active listening, clear communication, and patience to enhance customer satisfaction and foster loyalty.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
IGT Solutions
Gurgaon
02.2025 - Current
- I helped with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Managed high-volume inbound calls from customers seeking support.
- Provided feedback to management on common customer issues and trends.
- Maintained professionalism while handling challenging customer situations effectively.
- I resolved customer complaints quickly.
- Identified and escalated complex customer issues to higher levels of support staff.
Customer Executive
Floor & Furnishing Global Pvt. Ltd.
Gurgaon
08.2023 - 02.2025
- Assisted customers in selecting flooring products and provided detailed information on options.
- Managed customer inquiries via phone, email, and in-person interactions to ensure prompt responses.
- Collaborated with sales team for accurate processing and fulfillment of orders.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Monitored customer satisfaction levels through surveys and collected feedback for improvement.
- Maintained current knowledge of company products, services, and promotions to enhance customer experience.
Education
MBA - Hospital And Healthcare Management
NIMS UNIVERSITY
Jaipur06-2023
Bachelor of Science - Microbiology
HEMCHAND YADAV UNIVERSITY
Bhilai01.2021
12th Higher Secondary Certificate - CBSE
KRISHNA PUBLIC SCHOOL
Bhilai01.2017
10th Secondary Certificate - CBSE
KRISHNA PUBLIC SCHOOL
Bhilai01.2015
Skills
- Customer support
- Call management
- Relationship building
- Communication skills
- Active listening
- Complaint handling
- Customer inquiry management (CIM)
- Problem-solving skills
Languages
- English
- Hindi
Timeline
Customer Support Executive
IGT Solutions
02.2025 - Current
Customer Executive
Floor & Furnishing Global Pvt. Ltd.
08.2023 - 02.2025
MBA - Hospital And Healthcare Management
NIMS UNIVERSITY
Bachelor of Science - Microbiology
HEMCHAND YADAV UNIVERSITY
12th Higher Secondary Certificate - CBSE
KRISHNA PUBLIC SCHOOL
10th Secondary Certificate - CBSE
KRISHNA PUBLIC SCHOOL
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