Open To Work
Shaheen Kousar Syed
Work Preference
Summary
Results-driven professional specializing in chargeback management and non-fraud disputes at Bank of America. Demonstrated success in improving operational efficiency and meeting performance goals. Proficient in data analysis and regulatory compliance, fostering teamwork to enhance processes and elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Team Member
Bank of America / BA Continnum
Chennai
09.2025 - Current
- Supported chargeback decision-making in two distinct roles, ensuring accuracy and compliance.
- Consistently achieved performance targets.
- Maintained proficiency under BAU standards to uphold operational excellence.
- Cross-trained across multiple networks to enhance team versatility and collaboration.
- Actively participated in team huddles, disseminating critical updates to all team members.
Chargeback Associate
HCL Technologies
Chennai
11.2024 - 09.2025
- Resolved non-fraud dispute cases by classifying and applying reason codes like 'services not rendered' and 'credit not processed'.
- Investigated non-fraud transaction disputes, applying reason codes for merchandise not received or defective products, coordinating with merchants for timely resolutions.
- Categorized non-fraud claims with appropriate reason codes, contributing to improved customer satisfaction and adherence to internal SLA performance.
- Managed inbound and outbound communications with clients to ensure clarity and accuracy. for fraud and non- fraud claims with accurate documentation process.
- Conducted quality control checks on team members' work to ensure compliance with process standards.
- Maintained detailed QC logs and reports to track trends, highlight recurring issues and support process improvement initiatives.
Chargeback Analyst
Allsec Technologies
Chennai
04.2024 - 07.2024
- Identified and investigated fraudulent transaction by reviewing credit card required documents & transaction histories.
- Documented fraud cases and reported them to the appropriate law enforcement agencies.
- Developed risk management strategies to reduce the potential for future fraud losses.
- Reported suspicious activity to management for further investigation within business lines.
- Developed and implemented strategies to ensure compliance with anti-money laundering laws.
- Collaborated with cross-functional teams to design and execute fraud prevention strategies.
Associate Fraud and Claims Representative
Wells Fargo Pvt Ltd
Chennai
10.2022 - 04.2024
- Updated knowledge of current fraudulent practices and tools to inform detection strategies.
- Verified and analyzed customer-provided documents, such as identification and address proof, etc.
- Trained on KYC processes within ACH team, improving accuracy in customer verification.
- Collaborated with internal teams to prevent and detect fraudulent transactions while ensuring high customer satisfaction through effective issue resolution.
- Maintained high quality standards, adhering to regulatory and SLA requirements.
- Produced monthly Management information reports, clearly illustrating data trends to identify growth opportunities.
Volunteer
Govt Labour office
Vijayawada
08.2019 - 04.2020
- Verified KYC processes for senior citizens applying for the pension scheme, facilitating compliance and safeguarding against fraud.
- Managed pension scheme data for senior citizens in Krishna district, ensuring accurate records for timely disbursement.
- Reviewed and interpreted financial documents to enhance clarity in decision-making processes.
Education
M.B.A - Finance and HR
P.B.Siddhartha college of Arts & Science
01-2022
B.com - Computer
Osmania University
01-2019
Skills
- Chargeback management and dispute resolution
- Data analysis and interpretation
- Complex problem solving
- Regulatory compliance
Volunteer Experience
Volunteer, Govt Labour office, Vijayawada, Andhra Pradesh, 08/01/19, 04/30/20, Handled pension scheme data of senior citizens in and around Krishna district., Verified the KYC process of all the senior citizens who availed for the pension scheme., Analyzed financial documents.
Expertise - Languages
- English
- Telugu
- Hindi
- Tamil
Timeline
Senior Team Member
Bank of America / BA Continnum
09.2025 - Current
Chargeback Associate
HCL Technologies
11.2024 - 09.2025
Chargeback Analyst
Allsec Technologies
04.2024 - 07.2024
Associate Fraud and Claims Representative
Wells Fargo Pvt Ltd
10.2022 - 04.2024
Volunteer
Govt Labour office
08.2019 - 04.2020
M.B.A - Finance and HR
P.B.Siddhartha college of Arts & Science
B.com - Computer
Osmania University