SHAHEZAMA KHANUM
Bangalore
Summary
To pursue a challenging career and be part of a progressive Organisations on the gives scope to enhance my Sales knowledge along with Marketing skills, and to achieve targets with sheer determination, dedication and hard work. In-depth understanding of the sales process, the ability to build strong customer relationships and close sales.
Overview
10
10
years of professional experience
Work History
Senior Inside Sales Manager
Team lease Regtech ltd
Bangalore
07.2023 - 01.2025
- Developed sales strategies to enhance customer engagement and retention.
- Conducted market research to identify new business opportunities and trends.
- Collaborated with marketing to create targeted campaigns for lead generation.
- Built strong relationships with clients through regular follow-ups and personalized communication.
- Managed customer inquiries efficiently using CRM software to track interactions.
- Trained new sales representatives on company products and effective sales techniques.
- Maintained detailed records of sales activities and client interactions for reporting purposes.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated leads through cold calling email and other online mode to get potential clients.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Solicited feedback from customers on product features and service levels.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
SALES MANAGER
ONCO.COM
Bangalore
09.2019 - 09.2021
- Sales manager taking care of the cancer patient in there end to end cancer treatment.
- Booking the appointment with the oncology all over India.
- Helping Cancer patient to connect with the right oncology in pan India and get the treatment done with the right doctor.
- Helping Cancer patient in the second opinion with the panel oncology from India and USA.
- Booking the lab test for the cancer patient.
- Consultation and Video consultation Facility.
- Connecting the cancer patient and caregiver to the people already survived from cancer to get the strength to fight against the cancer.
- Collaborated with healthcare team to develop individualized care plans.
- Documented patient care activities accurately in electronic health records.
- Educated patients and families on medication management and health maintenance.
- Participated in training sessions to enhance skills and improve patient care practices.
- Actively participated in team meetings discussing patient cases and best practices.
- Conducted research into new treatments that could improve patient outcomes.
- Examined patients to diagnose medical conditions and recommend treatment plans.
MEMBER OF STAFF
CLEARTAX INDIA
06.2017 - 08.2019
- Joined in the Non-Voice process by handling the Income tax E-filing query as a triager and assigning the ticket to the team. Taking care of escalation ticket and speaking the escalation client and solving the issue and even look after the operation issue.
- Then I have moved to GST team 1-month I have work in the GST team.
- Then I have moved to Sales and operation team for taking care about the Mutual fund department understanding the client requirement and suggesting the fund planning the client portfolio as a Relationship manager.
- Handled customer inquiries via phone and email, providing timely and effective solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
CRM
AEGIS PVT LTD.
08.2016 - 05.2017
- Joined as a CRM for the process of Jio by handling the inbound call.
- Within 6 Month got Moved to Lever 2 Agent by handling the Junior batches helping them to handle the calls.
Customer Support
MEDI ASSIST, INDIA'S NO.1 TPA
05.2015 - 09.2016
- Joined as a customer support for voice process handling the calls and helping the customer to book an appointment for the treatment creating the intimation number booking pre and post hospitalisation.
- After 3 month's I have moved to Non-voice process to handle the corporate customer taking care of E-Mail.
Education
B.COM - Account and Taxation
CRESCENT COLLEGE FOR GIRLS
PUC - Computer Sciences
CRESCENT COLLEGE FOR GIRLS
HIGH SCHOOL -
COMMUNITY CENTER
Skills
- Effective Communication
- Ability to Work Under Pressure
- Leadership and Adaptability
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
Languages
- English
- Hindi
- Kannada
Languages
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Timeline
Senior Inside Sales Manager
Team lease Regtech ltd
07.2023 - 01.2025
SALES MANAGER
ONCO.COM
09.2019 - 09.2021
MEMBER OF STAFF
CLEARTAX INDIA
06.2017 - 08.2019
CRM
AEGIS PVT LTD.
08.2016 - 05.2017
Customer Support
MEDI ASSIST, INDIA'S NO.1 TPA
05.2015 - 09.2016
B.COM - Account and Taxation
CRESCENT COLLEGE FOR GIRLS
PUC - Computer Sciences
CRESCENT COLLEGE FOR GIRLS
HIGH SCHOOL -
COMMUNITY CENTER