Fitness/ Net Surfing
Shahna Sumbul
SME (Subject Matter Expert)
New Delhi
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Quattro Tech data (Cisco Email Process)
09.2021 - 11.2024
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Vendor Solution Associate
Quattro Tech data (Cisco Email Process)
12.2019 - 08.2021
- Answered questions and assisted customers with item selection and location.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Met sales goals by offering excellent customer service.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
CSE Chat Process (Zomato)
Jindal Intellicom
02.2019 - 11.2019
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Data Entry Operator
Wipro (Indian Air Force Palam)
04.2018 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
Education
Bachelor of Arts - B.A Programme
Delhi University
04.2001 -
Skills
Training and mentoring
Interests
Areas of experience
BPO services Data Operations SAP
CIS Citrix, Xenapp Windows Troubleshooting
Operating system installing/ Configure/ Support
Incident Creation, Incident Assignment Web quotes
Cisco Quotes Web Designing Office 365
Troubleshooting Client Services/ Customer Services
Troubleshooting Client Services/ Customer Services
Programming and Application Database
Achievements
Won Award for Trainee of the Month.
Won R&R (Global) Winners (2 times)
Won Award for Performer of the month (4times)
Won certificate by QBSS to complete 3 years.
COMPUTER SKILLS
Can work in platform of Microsoft Windows OS.
Can work in Microsoft Office Package.
Hobbies
Playing Badminton
Timeline
Subject Matter Expert
Quattro Tech data (Cisco Email Process)
09.2021 - 11.2024
Vendor Solution Associate
Quattro Tech data (Cisco Email Process)
12.2019 - 08.2021
CSE Chat Process (Zomato)
Jindal Intellicom
02.2019 - 11.2019
Data Entry Operator
Wipro (Indian Air Force Palam)
04.2018 - 12.2018
Bachelor of Arts - B.A Programme
Delhi University
04.2001 -
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