Shahrukh Shaikh
Pune
Summary
Senior Travel & Tourism Operations Manager with 9+ years of value-driven career curve in steering the multi-faceted aspects of international & domestic corporate travel through all phases from ticketing, accommodation, air reservations, securing rental transportation to exchanges & refunds
Reliable, resilient, and customer focused professional exceling in delivering delightful service through innovative hospitality while driving through organizational goals from vision, mission, and strategy, accomplishing short & long term objectives
Independent thinker with analytical and creative problem-solving expertise. Easily adaptable to frequent changes in the workplace or unanticipated events and
able to overcome challenges
Overview
8
8
years of professional experience
1
1
Certification
Work History
SCHEDULE CHANGE SPECIALIST - TRAVEL & TOURISM
Om Prime Technology
Gurugram
11.2021 - Current
- Deliver end-to-end support for reservations, rebooking, perform PNR creation, pricing, cancellation, and Divide/Split PNR.
- Oversee the handling of post-booking inquiries via calls, while addressing issues and assisting with additional in-flight services and amenities.
- Administer the amendments and cancellations by providing appropriate solutions and alternatives on a real-time basis.
- Utilize GDS (Amadeus, Galileo, Sabre, Worldspan, Apollo) along with leveraging IATA Geography with Major Cities, Airports and Airlines Codes to render top-notch services.
- Handle the global indicators in conjunction with managing and staying abreast of different types of fares and fare rules.
- Navigate in a dynamic ambiance with a high sense of responsibility and strong attention to detail.
OPERATIONS MANAGER - TRAVEL & TOURISM
Rahi Travels & Tour
Cape Town
08.2019 - 11.2024
- Administered the travel accommodations, booking flights, hotels, car rentals, while coordinating activities with efficiency.
- Supervised and maintained all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
- Fostered harmonious and positive business relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
- Spearheaded the negotiations of preferred rates with vendors of direct travel.
- Resolved complex issues through problem-solving methodology and root cause analysis.
- Outlined company's vision, implemented strategies, and ensured resources are aligned with the company's business needs.
- Directed the research and analysis of the travel deals, while scrutinizing the evaluation of best prices and services.
- Oversaw the travel accommodations for business visitors.
- Marshalled and influenced team to ensure commitment to quality, attention to detail, and reporting integrity.
- Sculpted and streamlined the corporate travel policies to augment operational efficiency.
- Drafted and delivered travel budget reports to senior management, while analyzing travel spend.
- Coordinated and ensured efficient, on-time delivery of project milestones and followed proper escalation paths.
SENIOR CORPORATE TICKETING OFFICER
Satguru Travel and Tourism Services
Johannesburg
05.2017 - 06.2024
- Ascertained the attainment of mastery of the entire organization's reservation systems.
- Superintended the agent workload while ensuring maintenance of all telephone service standards.
- Handled the client calls and reservations as required, while rendering support to agents with sophisticated customers.
- Functioned as a mentor to reservations team members to identify opportunities for training and development for Reservations Agents in liaison with the assistant manager.
- Steered numerous projects and product improvements, as assigned. Revamped the operational aspects of new business start-up by correcting prospective process, plus service gaps.
- Piloted confirmation queues, as well as review after-hour queues, every day for required follow-up.
- Assisted account management efforts by participating in customer meetings, while supporting the customer reporting requests.
- Ensured logging and maintenance of company or client profiles, along with corporate negotiated rental of car, air, and hotel, into ticketing system as well as varied online tools.
- Retained positive relations with the customers by ensuring the highest degree of satisfaction and rapport building, aimed at sculpting a firm and loyal customer base by releasing attractive regular schemes.
- Assessed validation of new solution and drove the cutover planning and preparation, along with analyzing and resolving issues.
- Partnered with appropriate departments to resolve issues in a timely manner, along with communicating project status.
- Managed resolution of client concerns, along with agent errors, on time. Formulated strategies to catalyze business growth.
TICKETING EXECUTIVE
Satguru Travel and Tourism Services
Pune
05.2024 - 05.2024
- Superintended the ticketing clerk functions at a shipping/transportation facility while delivering ticketing services to corporate offices and their top management.
- Managed the selling of travel tickets to passengers, along with securing reservations in accordance with their requests.
- Handled bulk ticket booking for package tours for hotel guests, clients, and customers.
- Garnered travel information and ticket booking details, and delivered the information to the customers.
- Organized, scheduled, and booked travel tickets in accordance with individual travel plans.
- Administered the collection of appropriate fares from customers upon delivery of travel tickets.
- Collected tickets and packing list to verify receipt and shipment of item.
- Exceeded customer expectations consistently by leading efforts to ensure a high level of customer service.
- Meshed with team, stakeholders, and management to resolve issues in a seamless manner.
Education
Bachelors of Arts - Human Physiology
Yashwantrao Chavan Maharashtra Open University
01-2017
Diploma in Air-Travel & Hospitality Management -
Savitribai Phule Pune University
01-2016
Higher Secondary Education - Science
Dr. Babasaheb Ambedkar Marathwada University, Aura
01-2012
Master of Computer Science (Pursuing) - Computer Science And IT
Jain University
BengaluruSkills
- Strategic Corporate Travel Management
- Project/Program Management
- Business Analysis & Management
- Operational Excellence
- Customer Relationship Management
- Stakeholder & Vendor Management
- Research & Analysis
- Organizational turnaround
- Negotiations Management
- Reporting & Documentation
- Team Guidance & Leadership
- Team building
- Time management abilities
Accomplishments
- World Tourism Day Award | Jet India Institute | Sept. 2015
Certification
- Advanced Certificate Program in Full Stack Software Development |
Specialization in Python for Data Science - Fundamentals of Operations Management | Alison | 2021
- Software Languages: JAVA, SQL DB, Python
- Amadeus Advance Fares & Ticketing Course | Amadeus
- Galileo Fares & Ticketing Course – Galileo Learning
- Sabre GDS Training – Udemy
- The Maharashtra State Certificate in Information Technology (MSCIT) |
Maharashtra Knowledge Corporation Limited (MKCL)
Languages
Hindi
First Language
Marathi
Proficient (C2)
C2
English
Proficient (C2)
C2
Technical Skills
- Amadeus
- Galileo
- Sabre
- MS Office
- JAVA
- SQL DB
- Python
References
References available upon request.
Timeline
TICKETING EXECUTIVE
Satguru Travel and Tourism Services
05.2024 - 05.2024
SCHEDULE CHANGE SPECIALIST - TRAVEL & TOURISM
Om Prime Technology
11.2021 - Current
OPERATIONS MANAGER - TRAVEL & TOURISM
Rahi Travels & Tour
08.2019 - 11.2024
SENIOR CORPORATE TICKETING OFFICER
Satguru Travel and Tourism Services
05.2017 - 06.2024
Bachelors of Arts - Human Physiology
Yashwantrao Chavan Maharashtra Open University
Diploma in Air-Travel & Hospitality Management -
Savitribai Phule Pune University
Higher Secondary Education - Science
Dr. Babasaheb Ambedkar Marathwada University, Aura
Master of Computer Science (Pursuing) - Computer Science And IT
Jain University
- Advanced Certificate Program in Full Stack Software Development |
Specialization in Python for Data Science - Fundamentals of Operations Management | Alison | 2021
- Software Languages: JAVA, SQL DB, Python
- Amadeus Advance Fares & Ticketing Course | Amadeus
- Galileo Fares & Ticketing Course – Galileo Learning
- Sabre GDS Training – Udemy
- The Maharashtra State Certificate in Information Technology (MSCIT) |
Maharashtra Knowledge Corporation Limited (MKCL)
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