Shahvez Saifi
Lucknow
Summary
Dynamic operations leader with extensive experience at VFS Global, excelling in team leadership and strategic planning. Proven track record in optimizing workflows and enhancing customer service, driving performance improvements, and ensuring compliance. Skilled in project management and cost analysis, fostering a culture of continuous improvement among diverse teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager
VFS Global
Lucknow
01.2023 - Current
- Oversaw daily operations for Saudi visa applications center, ensuring compliance with safety standards and procedures.
- Resolved customer complaints and inquiries to enhance service quality.
- Managed internal and external client audits to ensure compliance with regulatory standards.
- Orchestrated team schedule management and resource allocation to optimize workflow efficiency.
- Directed a team of 24 members to optimize operational efficiency and ensure compliance with standard operating procedures.
- Managed routine inspections of equipment and tools to ensure optimal operational readiness.
- Spearheaded collaboration with staff to identify and implement process enhancements.
- Facilitated collaboration with staff to identify and implement process improvements.
- Spearheaded customer service training initiatives in collaboration with L&OD to enhance service quality at the center.
- Oversaw all administrative operations for visa application center to ensure efficient processing.
- Oversaw report management related to operations to ensure compliance with SOPs and guidelines.
- Facilitated administrative operations through efficient data entry and comprehensive report generation for management review.
Senior Officer
VFS Global
New Delhi
08.2022 - 01.2023
- Oversaw operational workflows for visa application centers in Ukraine, Nigeria, Lebanon, Morocco, Dominican Republic, Laos, DVPC, NIMC, RCMP, Georgia, Belarus, and Thailand to ensure compliance with VFS Global standards and policies.
- Directed daily report management processes to ensure adherence to compliance standards.
- Facilitated team development to foster a culture of continuous improvement and high performance.
- Streamlined application processing procedures to improve operational efficiency.
- Directed cross-functional teams to implement strategic initiatives aligned with organizational objectives.
Officer
VFS Global
New Delhi India
01.2020 - 08.2022
- Executed processing of visa applications with a focus on regulatory compliance and adherence to guidelines.
- Guided clients through application procedures by delivering clear instructions and comprehensive support.
- Oversaw maintenance of accurate applicant data records within tracking systems.
- Addressed client inquiries promptly to elevate customer service standards.
Education
Bachelor of Arts - Bachelor of Arts
CCS University
Meerut Uttar Pradesh India 01.2023
Diploma in Aviation & Hospitality & Customer Servi - Aviation And Hospitality And Customer Service
Frankfinn Institute of Training
New Delhi India11.2019
Senior Secondary - Science
DAV Inter College
Muzaffarnagar Uttar Pradesh 2017
Skills
Cost analysis and savings
Operations management
Performance improvements
Sales strategies
Team leadership
Strategic planning
Project management abilities
Project management
Customer relationship management (CRM)
Staff supervision
Customer service
Team motivation
Goal setting
Certification
- Certificate in Amadeus
- Customer service excellence certification
Timeline
Deputy Manager
VFS Global
01.2023 - Current
Senior Officer
VFS Global
08.2022 - 01.2023
Officer
VFS Global
01.2020 - 08.2022
Bachelor of Arts - Bachelor of Arts
CCS University
Diploma in Aviation & Hospitality & Customer Servi - Aviation And Hospitality And Customer Service
Frankfinn Institute of Training
Senior Secondary - Science
DAV Inter College