Results-driven professional with extensive experience at Manappuram Home Finance Ltd, excelling in bank reconciliation and compliance oversight. Proven track record in enhancing operational efficiency and customer satisfaction. Strong interpersonal skills and a commitment to continuous learning underpin my ability to manage complex loan processing and audit assistance effectively.
Overview
2027
2027
years of professional experience
Work History
Deputy Manager –Operations
Manappuram Home Finance Ltd (NBFC)
Thrissur
2023 - Current
Managed loan cancellation, part payment rescheduling, and downsizing within LMS module to streamline client processes.
Executed bank reconciliation for overdue loan closure payments and legal charges, ensuring accuracy in financial reporting.
Verified loan and property documents for disbursed cases, ensuring compliance with operational standards.
Processed refunds for excess amounts from foreclosure transactions efficiently.
Achieved CERSAI satisfaction post-loan closure within stipulated turnaround times.
Prepared No Objection Certificates after loan closures, verifying original documents and dispatching to branches.
Reviewed daily customer requests, grievances, and complaints via CRM and other portals, enhancing customer satisfaction.
Coordinated with vendors on death cases to adjust insurance claims accurately.
Accountant
Manappuram Home Finance Ltd (NBFC) Thrissur, Kerala, India
Thrissur, Kerala
2021 - 2023
Managed end-to-end accounts payable (AP) operations, ensuring accurate invoice verification, vendor reconciliation, and timely payment processing to maintain strong vendor relationships.
Performed monthly bank reconciliation and General Ledger (GL) scrutiny, identifying and resolving discrepancies
Prepared monthly MIS reports, financial statements, and reconciliation statements for management review, supporting audit compliance and regulatory reporting under NBFC frameworks.
Supported month-end and year-end closing activities, including journal entries and ledger scrutiny, ensuring accurate trial balance preparation for financial reporting.