SHIVARAJ RAYKAR
KARWAR
Summary
Dedicated professional with extensive experience in managing financial services operations. Recognized for exceptional communication skills and a strong commitment to resolving customer issues efficiently. Proven track record in ensuring compliance and enhancing overall service quality.
Overview
10
10
years of professional experience
Work History
Deputy Manager - Operations & Service
BAJAJ FINANCE LIMITED
Karwar
01.2022 - Current
- Managed daily operations for financial product offerings and client services.
- Monitored daily operations to ensure compliance with company policies and maintain service standards.
- Analyzed customer feedback to improve service strategies and processes.
- Supported senior management in strategic planning and decision-making activities.
- Reviewed completed work to verify consistency and quality, ensuring adherence to operational standards.
- Prepared monthly progress reports detailing achievements against set targets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints through effective communication and problem-solving.
- Processed loan applications and verified customer information accurately.
- Informed customers about new products or services available.
- Processed cash deposits and withdrawals following established procedures.
- Cross-sold products such as Fixed Deposits, loans, and insurance policies.
- Processed loan applications and verified documentation for accuracy.
Clerical Grade in Accounting
Suvarna Co-operative society Ltd., Sirsi
Sirsi
09.2016 - 01.2022
- Executed daily tasks with accuracy to maintain operational efficiency.
- Handled customer account inquiries and resolved banking issues to enhance customer satisfaction.
- Processed loan applications and assessed creditworthiness for potential clients.
- Executed various banking transactions, including deposits, withdrawals, and transfers, to assist customers promptly.
- Assisted customers with opening new bank accounts.
- Organized and updated customer transaction records for improved accuracy and future accessibility.
Education
BBA - Finance And Marketing
Karnataka University Dharwad
Sirsi05-2016
Skills
- Customer relationship management
- Compliance monitoring
- Loan processing
- Problem solving
- Financial product expertise
Accomplishments
- In 2023, I received the 'Excelsior' award, one of the prestigious awards in BFL.
- In 2022 and 2023, I received the 'HEROS' award for my exceptional achievements.
PERSONAL DETAILS
- Date of Birth : 17/02/1996
- Marital Status : Single
- Nationality : Indian
- Religion : Hindu
- Gender : Male
- Languages : English, Hindi, Kannada And Konkani
Timeline
Deputy Manager - Operations & Service
BAJAJ FINANCE LIMITED
01.2022 - Current
Clerical Grade in Accounting
Suvarna Co-operative society Ltd., Sirsi
09.2016 - 01.2022
BBA - Finance And Marketing
Karnataka University Dharwad