Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Websites
References
Timeline
Generic

Shaik Shagufta

Visakhapatnam

Summary

Top Performing sales professional with 5+years of Professional experience in client relationship management and leading sales teams.

Highly self motivated, dedicated and consistent towards generating revenue individually and collectively by leading a team. Achieved numbers which seemed impossible for a startup in previous companies. Overachievement has always been the Goal. Open to Push my potential, challenge myself, learn, evolve and be a great value addition wherever I go, Driving profits by an innovative and Creative approach towards problem solving is my strongest suit.

Apart from all this, I always know how to be a good host, how to brighten up a gloomy room and make everyone feel rejuvenated and energetic.

Overview

6
6
years of professional experience

Work History

Senior Program Advisor

Interviewkickstart
Remote
01.2024 - Current
  • Exceeded sales targets consistently, earning recognition as the top-performing sales representative for three consecutive quarters. ( achieved 116% target in Q3)
  • Established and nurtured relationships with key clients, resulting increase in client retention as well as client referrals.
  • Conducted product training sessions for the sales team to enhance their knowledge and selling skills.
  • Collaborated with marketing to create targeted campaigns and promotional materials.
  • Develop and execute effective sales strategies to meet and exceed revenue targets.
  • Lead by example in cultivating strong relationships with potential clients, driving conversions, and ensuring customer satisfaction.
  • Providing guidance to fellow team members. helping them inculcate best practices to drive conversion. helped them close deals, actively helped new joiners in learning the products, tools and consultative selling.

Business Development Manager

Ufaber Edutech Pvt Ltd
Remote, Mumbai
02.2020 - 10.2021
  • Joined as a Business development executive had over achieved sales targets(by 180%) since the very first month. and from then the achievement target has always been upwards.
  • Promoted as a Team lead within 3 months period for excellent performance and overachieving targets. Handled a team of 4 executives with an average target of 3lakhs per month( average ticket size 9,000).
  • Overachieved team targets consistently for 2 quarters and Promoted as Business development manager, doubled the team size to 8 members, was involved in hiring, onboarding and screening candidate profiles.
  • Conducted webinars to drive conversions, conducted training session on sales tactics, objection handling, on spot closures for Team members and on company level.
  • Overachieved Team targets consistently and awarded for Best leadership.

Quality Analyst

Tech Mahindra
Visakhapatnam
05.2019 - 02.2020
  • Joined as a Executive for webchat process at Amazon, Promoted to Quality Analyst for quality delivered in the performance.
  • Was consistently awarded for maintaining high customer satisfaction index.
  • Conducted training sessions on effective communication and persuasive communication to improve customer satisfaction index which was a key parameter for performance tracking

Customer Service & Pre Sales

Concentrix pvt ltd
Visakhapatnam
02.2018 - 04.2019
  • Joined as Customer service associate & Pre sales associate for health insurance process, Promoted to SME

Education

Bachelor of Science - Computer Science Degree( 80%)

Vasavi Degree College(AU Affiliated)
Visakhapatnam
01-2021

Intermediate( 96.7%)

Narayana College
Visakhapatnam
01-2017

Matriculation( 90%)

Queen Mary Girls High School
01-2015

Skills

  • Sales Leadership
  • Team Management
  • Strategic Planning
  • Relationship Building
  • Communication and Presentation
  • Data Analysis and Reporting
  • CRM Software Proficiency
  • Market Research
  • Effective communication
  • Sales training
  • Strategic Thinking
  • Email marketing and running email campaigns
  • Networking
  • Cross-functional collaborations

Affiliations

  • Participated in Breast cancer awareness campaign
  • Participated in College community mareketing campaign

Accomplishments

* Most outstanding sales performance in the Quarter 3

*Most outstanding sales performance in the month of August, 2023.

*Most outstanding sales performance in the month of June, 2023

* Highest dials Awards

* Awarded for maintaining highest talktime

*Overall performer of the month award

*Best Growth catalyst award

*Overachiever of the Month award

*LEADER BOARD TOP TEAM OF THE YEAR AWARD

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1

References

References available upon request.

Timeline

Senior Program Advisor

Interviewkickstart
01.2024 - Current

Business Development Manager

Ufaber Edutech Pvt Ltd
02.2020 - 10.2021

Quality Analyst

Tech Mahindra
05.2019 - 02.2020

Customer Service & Pre Sales

Concentrix pvt ltd
02.2018 - 04.2019

Bachelor of Science - Computer Science Degree( 80%)

Vasavi Degree College(AU Affiliated)

Intermediate( 96.7%)

Narayana College

Matriculation( 90%)

Queen Mary Girls High School

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Shaik Shagufta