Shraddha Shetty
Sales Coordinator
Mumbai
Summary
Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Senior Program Advisor
Emeritus (Eruditus)
01.2022 - Current
- Drive revenue growth through targeted sales strategies and data analytics.
- Deliver weekly insights on learner behavior to refine sales approaches.
- Maintain high customer service standards, ensuring SOP compliance.
- Led cross-functional teams in the successful completion of high-priority projects, driving maximum efficiency and results.
- Developed innovative strategies for program improvement, boosting overall effectiveness and impact.
- Managed complex budgets and financial reports, ensuring optimal resource usage and fiscal responsibility throughout the program lifecycle.
Academic Student Counsellor
Toppr
07.2020 - 12.2021
- Provided academic guidance to students (Grades 5-12).
- Conducted demo sessions, boosting enrolment.
- Exceeded monthly sales targets through strategic counseling.
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
Production Executive
Apar Industries Ltd.
10.2015 - 06.2018
- Company Overview: Unit: Uniflex Cables
- Ensured monthly production targets were met per PPC schedules.
- Identified bottlenecks and implemented efficiency improvements.
- Conducted KPI-driven performance reviews and data analysis.
- Unit: Uniflex Cables
Senior Quality Analyst
Just Dial
09.2014 - 09.2015
- Company Overview: Just Dial India Pvt Ltd
- Led quality training sessions, audits, and performance evaluations.
- Provided data insights to improve sales quality and customer engagement.
- Just Dial India Pvt Ltd
Quality Analyst
TeamLease (Quikr)
05.2013 - 08.2014
- Company Overview: TeamLease (Quikr.com)
- Conducted call audits, training, and process improvements.
- Managed quality tracking and report generation.
- TeamLease (Quikr.com)
Team Leader
Aditya Birla Minacs
12.2012 - 05.2013
- Managed inbound/outbound teams and handled escalations.
- Optimized processes and led recruitment efforts.
Executive (Tracking Team)
Blue Dart Express Ltd.
10.2010 - 12.2012
- Managed client accounts, ensured compliance, and optimized logistics.
Education
Bachelor of Business Administration -
03-2007
• Awarded Best Customer Support Representative twice for outstanding performance and customer service.
• Successfully completed the Quality Certification Program, enhancing expertise in quality management.
• Recognized 6 times as Best Quality Analyst for consistent excellence in quality assurance.
• Earned Recognition & Rewards (RnR) for 8 consecutive quarters, showcasing sustained high performance and dedication.
Skills
Customer communication
Certification
Best Customer Support Representative (twice)
Personal Information
- Date of Birth: 09/24/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Program Advisor - Emeritus (Eruditus)
01.2022 - Current
Academic Student Counsellor - Toppr
07.2020 - 12.2021
Production Executive - Apar Industries Ltd.
10.2015 - 06.2018
Senior Quality Analyst - Just Dial
09.2014 - 09.2015
Quality Analyst - TeamLease (Quikr)
05.2013 - 08.2014
Team Leader - Aditya Birla Minacs
12.2012 - 05.2013
Executive (Tracking Team) - Blue Dart Express Ltd.
10.2010 - 12.2012
University of Mumbai - Bachelor of Business Administration,
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