SHAIKH ASHIQUR RAHEMAN
Bengaluru
Summary
Results-driven Senior Consultant skilled in Microsoft Teams Administration and enterprise voice solutions. Achieved a remarkable 90% reduction in incidents through effective team leadership and expertise in telephony infrastructure management. Proficient in the ITIL V4 Framework, contributing to global enhancements in telecom operations. Dedicated to advancing digital transformation initiatives while ensuring service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Consultant
INFOSYS
08.2018 - Current
- Senior Consultant role supporting leading European telecom client on Microsoft Unified Communication and Collaboration
- Spearheading as MS Teams Administrator for 80,000 Teams users and 13000 direct routing telephony users with a mandate for is Dial Plan, Phone Number, License assignment, Call Queues and auto attendant management, Direct Routing Configuration, Resource account management, reporting (CQD), KPIs, SLAs (DR calls, PSTN calls)
- Reduced the daily reported incidents from 120+ to 10+ with proactive checks and ensured operations
- Onboarded new country (Denmark) to the scope of operation through sip trunk enablement
- Migrated 1000+ secondary KIDs to SIP registered
- Deployed and managed complete telephony solution for the contact centre having 1000+ users
- Streamlined and automated daily health-checks to reduce manual efforts
- Integrated Anywhere365 applications to Microsoft Teams
- Implemented mini project (One Team one Hub) taking care of multiple NSRs, CR, SRs
- Handled operations for the entire client location (286 telephony sites across 7 EU countries) while leading a19 members team
- Managed high availability data centres with various telephony nodes from various OEMs such as Audio Codes M9k, AudioCodes Recording Solution, Ribbon SBC2000, PSX, EMS, Polycom RPRM, AudioCodes OVOC etc
- Working on Migration of third-party Skype for Business IP phones to Microsoft Teams SIP Gateway
- Conducted 4 times Data centre Disaster recovery drills successfully
Technical Lead
ARICENT TECHNOLOGIES HOLDINGS LTD
10.2013 - 07.2018
- Company Overview: Communication Software
- Joined as Senior Engineer and later promoted to Technical Lead to manage a team of 9 members in end-to-end feature validation, Software Validation, Automation framework, incident management and technical support
- Prepared BISTQ automation framework to execute 40,000 test cases after every software release
- Migrated 2000 legacy test cases to perl script and included into BISTQ framework
- Handled customer bugs and critical issues and provided quality software
- Handled End to End test plan readiness, testing, automation and documentation
- Automated LSWU to get executed immediately after every release without any manual intervention
- Communication Software
Software Quality Engineer
MOBILEUM
01.2011 - 10.2013
- Company Overview: Leading provider of Telecom analytics for roaming, security, and risk management
- Reviewed business requirements and create test strategy and plans based on business needs, proactively
- Prepared the use case requirements analysis, test case requirements analysis, and develop test strategy and plans on the available functional specifications & review the test cases documents
- Performed automated testing, UI Testing, regression testing, defect fixes retesting and reported bugs after executing the test cases for Roamer Traffic Management System (IRTMS) application used by Etisalat UAE, Vodafone Fiji, and other Mobile Operator Globally
- Participated in smooth implementation of new modules, upgrades, rollouts, extending post-implementation, application maintenance and technical support
- Awarded employee of the quarter a few times for identifying critical software bugs to help the organisation in delivering quality products
- Leading provider of Telecom analytics for roaming, security, and risk management
Education
Telecom product and protocol testing training program -
Convergence Labs
Hyderabad07.2010
Bachelor of Technology - Electronics and telecommunications
Biju Patnaik University of Technology
01.2009
Skills
- Microsoft Teams Administration
- Microsoft 365 Certified: Collaboration, Communications, Systems Engineer Associate (MS-721)
- Proficient in ITIL V4 Framework
- Microsoft PowerShell, Perl scripting
- Session Initiation Protocol (SIP) and SS7
- Management of AudioCodes and Ribbon SBCs
- Enterprise Cisco Webex Calling
- Infrastructure Operations Management
- Vendor management, procurement, and licensing
- Office telephony, and enterprise voice deployment, migration, and operation support
- Incident Management, Change Management
- Systems Integration and Improvement Planning
- Automation Efficiency Enhancement
- Service Management
- Cross-functional collaboration
- Strategic planning
- Enterprise architecture
- Digital transformation
- Project Management
- Service Excellence
- Power BI Data Visualization
- Telecom Gateway Configuration Expertise
- Test Automation Proficiency
- Software Quality Assurance
Certification
- Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, MS-721
- ITIL V4, Axelos
Professional Highlights
- Leading daily Operations and managing complete Office Telephony infrastructure, Data Centre and enterprise voice for the client E.ON Digital Technology GmbH.
- Migrated 13000+ Skype for Business Telephony services to Microsoft Teams based Direct Routing.
- Handled Non-Standard Request and mini projects for the expansion of services in last 3 years.
- Managed MS Teams admin centre for 80,000 MS Teams users and 13000 Teams direct routing user for the client.
- Deployed telephony Solution and brought new location in scope.
Accomplishments
- Honored to receive the RISE Award from Infosys for outstanding performance.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Consultant
INFOSYS
08.2018 - Current
Technical Lead
ARICENT TECHNOLOGIES HOLDINGS LTD
10.2013 - 07.2018
Software Quality Engineer
MOBILEUM
01.2011 - 10.2013
Telecom product and protocol testing training program -
Convergence Labs
Bachelor of Technology - Electronics and telecommunications
Biju Patnaik University of Technology
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