RIYAZ HUSSAIN SHAIK
Hyderabad
Summary
Seasoned Head of Operations with a proven track record at Cloudnine Hospital, enhancing patient care and operational efficiency. Expert in Clinical Application Support and adept at Multidisciplinary Collaboration, I spearheaded staff development programs and improved service delivery, significantly boosting customer satisfaction.
Overview
15
15
years of professional experience
Work History
Cluster Manager
Vijaya Diagnostics
Hyderabad
04.2024 - Current
Head of Operations
Cloudnine Hospital
Hyderabad
03.2023 - 04.2024
- Directed day-to-day operations in a tertiary-level hospital specializing in pediatrics and family care
- Guided teams to meet customer service and operational excellence goals
- Spearheaded training programs for staff on clinical applications and customer relations
- Addressed patient concerns and implemented quality assurance practices to enhance care delivery
Operations Manager
Ankura Hospitals
Hyderabad
04.2022 - 02.2023
- Coordinated with medical teams for smooth outpatient operations
- Conducted clinical counseling and documented patient progress
- Assisted in organizing seminars and training programs for clinical staff
- Supervised staff scheduling and appraisals to optimize team efficiency
Manager of Operations
The Birth Place
Hyderabad
03.2022 - 04.2022
- Managed daily operations in a maternity and child healthcare facility
- Collaborated with clinical teams to streamline diagnostic and treatment workflows
- Trained staff in advanced clinical and operational protocols
- Addressed patient queries related to ultrasound reports and appointments
Operations Executive
Apollo Group of Hospitals
Hyderabad
06.2010 - 02.2016
- Supervised front office and patient care services, ensuring operational efficiency
- Assisted clinicians in managing and interpreting diagnostic reports
- Resolved patient concerns and facilitated smooth communication between departments
Education
MBA - Hospital and Healthcare Management
GITAM University
Hyderabad06.2020
Bachelor of Arts - Commerce
GITAM University
Hyderabad04.2018
Skills
- Clinical Application Support in Hospitals
- Ultrasound Report Analysis
- Healthcare Scanner Operations
- Patient Care Services Management
- Staff Training and Development
- Operations and Compliance Monitoring
- Multidisciplinary Collaboration
- Effective Communication and Counseling
Languages
- English, Proficient
- Telugu, Proficient
- Hindi, Proficient
Personal Information
- Father's Name: Shaik Khwaja Hussain
- Date of Birth: 03/27/91
- Nationality: Indian
- Marital Status: Married
Timeline
Cluster Manager
Vijaya Diagnostics
04.2024 - Current
Head of Operations
Cloudnine Hospital
03.2023 - 04.2024
Operations Manager
Ankura Hospitals
04.2022 - 02.2023
Manager of Operations
The Birth Place
03.2022 - 04.2022
Operations Executive
Apollo Group of Hospitals
06.2010 - 02.2016
MBA - Hospital and Healthcare Management
GITAM University
Bachelor of Arts - Commerce
GITAM University
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