Shakeeb Ahmed Zargar
New Delhi
Summary
Offering around 10.5 years of experience in IT infrastructure support related to Microsoft Windows servers, Exchange server and particularly Office 365.
• A strong technical person with abilities in managing Messaging and Windows systems.
• Responsible for providing support to end users’ issues related to Exchange Server, Exchange Online, and implementing the new tools and techniques.
• Experience in managing the Windows server issues like Active Directory (AD) Installation, User management, group policy etc.
• Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead 2 Cloud Infrastructure
UST Global
2022.03 - Current
Implementing the hybrid configurations
Mailbox migration from exchange on-prem to Exchange Online
Using PowerShell for user/group management in AD
Maintenance and troubleshooting Exchange 2019
Managing Exchange Mail flow and SMTP Relay.
Directory Synchronization using azure AD Connect and troubleshooting sync related issues
Troubleshooting issues related with Servers, analyzing Memory Dumps.
Maintenance and troubleshooting of File Servers and Print servers.
Installation of Roles and Features on server as per the client Requirements
Windows server Patching /WSUS management
Working on Server vulnerabilities/ investigating and installing fixes.
Administered VMware environments, including the deployment, configuration and management of
virtual machines and infrastructure
Managed the renewal process for certificate services
Managed SharePoint site configuration, including site setup, user permissions
Administration of AWS EC2 instances
Managed the end-to-end process of server builds and decommissioning in AWS
Administered AWS Route 53 for DNS management
Specialist
HCL Technologies Ltd
2018.09 - 2022.02
Managing User Accounts, Security Groups, OU, Distribution Lists, Logon Scripts using Active
Directory.
Monitoring server health checks and escalating server related issues to onsite team
Using PowerShell for user/group management in AD
Troubleshooting issues related with Servers, analyzing Memory Dumps.
Maintenance and troubleshooting of File Servers and Print servers.
Installation of Roles and Features on server as per the client Requirements
Windows server Patching /WSUS management
Working on Server vulnerabilities/ investigating and installing fixes.
Exchange Online-User management, Mailbox licensing, Mailbox recovery, Email recovery,
Managing User Mailboxes, Shared Mailboxes, Groups
Mailbox/Calendar permissions using PowerShell or GUI
Retention Policies and Tags
In-place eDiscovery and hold, Security and compliance.
Mail Flow Protection- Transport rules, Spam filter, connectors, message trace.
DNS and domain management- domain verification, DNS records,
Migration- PST migration, cutover migration, staged migration, hybrid migration.
Migration using Tools like SkyKick
Directory Synchronization using azure AD Connect and troubleshooting sync related issues
Outlook/OWA Troubleshooting
Technical Engineer
IT BY DESIGN
2017.03 - 2018.07
- Delivered Tier-2 support and SME input to internal and external customers.
- Executed troubleshooting and server support.
Technical Consultant
Wipro
2016.02 - 2017.02
- Troubleshot incidents reported by end-users
- Improved systems with addition of new features and infrastructure.
IT Support
CMC Ltd and TCS
2014.03 - 2016.02
- Provided basic IT support to office users of desktops, laptops, and devices.
- Instituted clear, thoughtful and respectful communication and drove relational and customer-centric approach to support internal and external stakeholders.
Education
Bachelor of Engineering - Electronics And Communications Engineering
SSM College of Engineering And Technology
Srinagar, India12.2011
12th - Science
SRML School
Jammu, India03.2006
Skills
- Office 365
- Exchange Online Administration
- Exchange Server Administration
- Exchange Hybrid management
- Active Directory
- DNS
- Group Policy management
- Patch management
- Troubleshooting
- Mailbox Migration
- Azure AD management
- Email Protection
Certification
- Certified with Microsoft 70-410/70-411 (Server 2012)
- LabTech/ConnectWise.
Areas of expertise
MS 365/Exchange
• Expertise in performing the mailbox migrations and implementing the hybrid configurations for large
organizations.
• Expertise in setting up Azure AD connect and troubleshooting the synchronization issues thereof.
• Experience in managing Microsoft Exchange servers (Exchange 2010,2013/2016, Exchange Online)
• Proven knowledge and hands on experience of different Mailbox Migrations, Configuring Directory
synchronization, Implementing various email security practices etc.
• Troubleshooting Mail flow and spam protection related issues in Exchange online.
• DNS Management for office 365.
• Configuring and troubleshooting of Microsoft Outlook client versions 2013,2016.
• Responsible for providing support to end users’ issues related to Exchange Server, Exchange Online,
Microsoft Teams.
• Good Knowledge regarding Azure Active Directory.
• Exchange Online-User management, Mailbox licensing, Mailbox recovery, Email recovery,
• Mailbox/Calendar permissions using PowerShell or GUI
• Retention Policies and Tags
• In-place eDiscovery and hold, Security and compliance.
• Migration using Tools like SkyKick.
AD/Windows Server Skills
• Installing and Configuring MS windows servers - 2012/2016/2019 servers
• Windows server Patching
• Working on Server vulnerabilities/ investigating and installing fixes.
• Implement AD infrastructure.
• Proficient in doing Recovery of AD Domain Controllers
• Installing Domain Controllers and Decommissioning of existing DCs.
• Active Directory FSMO roles and DNS structure.
• Managing DNS and DHCP Servers.
• Managing Windows 2012,2016 and 2019 on Various Editions.
• Troubleshooting issues related with Servers, analyzing Memory Dumps.
• Maintenance and troubleshooting of File Servers and Print servers.
• Installation of Roles and Features on server as per the client Requirements
• Maintenance of Windows Server with their different roles. Its include Physical health checkup of
server, Memory utilization, Space utilization on file servers, antivirus updates, Security updates, patch
management and routing checkup of Event Viewers for any critical errors.
• Windows server backup and disaster recovery.
Personal Information
- Father's Name: Mr. Khursheed Ahmed Zargar
- Marital Status: Married
Hobbies and Interests
Travelling, Listening to Music.
Timeline
Lead 2 Cloud Infrastructure
UST Global
2022.03 - Current
Specialist
HCL Technologies Ltd
2018.09 - 2022.02
Technical Engineer
IT BY DESIGN
2017.03 - 2018.07
Technical Consultant
Wipro
2016.02 - 2017.02
IT Support
CMC Ltd and TCS
2014.03 - 2016.02
Bachelor of Engineering - Electronics And Communications Engineering
SSM College of Engineering And Technology
12th - Science
SRML School
- Certified with Microsoft 70-410/70-411 (Server 2012)
- LabTech/ConnectWise.
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