Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Shakeeb Ahmer MD

Hyderabad

Summary

Resourceful professional recognized for high productivity and efficient task completion. Expertise in team leadership, operational management, and customer service excellence. Strong communication, problem-solving, and time management skills contribute to smooth operations and positive team dynamics.

Overview

7
7
years of professional experience

Work History

Senior Analyst - CL3

Deloitte US- India Office
Hyderabad
12.2020 - 05.2025
  • Conducted root cause analysis on system errors and implemented corrective actions.
  • Collaborated with cross-functional teams to devise innovative solutions aligned with business needs.
  • Developed dashboards in Excel, Tableau, and Power BI to showcase key performance indicators for multiple portfolios.
  • Collaborated with project managers to ensure that new services are delivered in line with established standards.
  • Monitored and reported on service levels, customer satisfaction and other KPIs to senior management.

Customer Service Representative

Sitel India Pvt. Ltd.
Hyderabad
10.2019 - 12.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Performed routine maintenance tasks on computer systems and networks related to internet connectivity.
  • Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.

Technical Support Associate

Tech Mahindra
Hyderabad
02.2018 - 01.2019
  • Performed regular maintenance on servers and other network equipment.
  • Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
  • Created detailed documentation of problem analysis, solution steps, troubleshooting methods used.

Education

Bachelor of Technology - Electrical & Electronics Engineering

Shadan College of Engineering And Technology
Hyderabad, India
01-2018

Intermediate - MPC

Sri Chaitanya Jr College
Hyderabad, India
01-2013

High School -

Bharatiya Vidya Bhavans Public School
Hyderabad, India
01-2011

Skills

  • Power BI and Tableau
  • ServiceNow ticketing and incident management
  • Root cause analysis and problem management
  • Dashboard development and data visualization
  • Service level agreement configuration
  • KPI reporting and monitoring
  • Cross-functional collaboration
  • Technical support expertise
  • Active Directory administration
  • AWS and Azure cloud services

Languages

Urdu
First Language

Accomplishments

  • I have been awarded multiple times as a best performer in every organization
  • I have also won many awards during school
  • I have also managed multiple events as a free lancer for multiple MNC's

Affiliations

  • Automotive Enthusiast: Passionate about cars and bikes. I regularly explore aesthetic modifications and basic engine performance upgrades. This hands-on hobby keeps me engaged in continuous learning and mechanical creativity.
  • Travel Lover: I enjoy exploring new places, especially through road trips. Traveling helps me broaden my perspective and appreciate diverse cultures and environments.
  • Music Enthusiast: Music is an important part of my life. I find it a great way to relax, stay inspired, and connect with others through shared tastes and emotions.

References

References available upon request.

Timeline

Senior Analyst - CL3

Deloitte US- India Office
12.2020 - 05.2025

Customer Service Representative

Sitel India Pvt. Ltd.
10.2019 - 12.2020

Technical Support Associate

Tech Mahindra
02.2018 - 01.2019

Bachelor of Technology - Electrical & Electronics Engineering

Shadan College of Engineering And Technology

Intermediate - MPC

Sri Chaitanya Jr College

High School -

Bharatiya Vidya Bhavans Public School

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Shakeeb Ahmer MD