SHAKSHI CHAUHAN
Delhi
Summary
Successful human resource candidate, adept at building and maintaining positive relationships with employees and management. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities in the diverse field of HR to meet organizational goals and professional goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Executive
Teleperformance
Gurugram
07.2023 - Current
- Worked closely with new hires, answering questions and addressing various concerns during on boarding process.
- Created smooth on boarding processes to help new hires adjust to company policies, procedures and processes.
- Trained new hires in technology required to access company systems and complete job tasks.
- Effectively handled E-tickets on daily basis.
- Hands on experience in handling MyHRMS portal.
- Supported and managed assignments as per defined process and SOP.
- Helped training team in building SOP as per process requirements.
- Provided coaching and mentoring to other team members.
- Releasing job contracts and Non-disclosure agreements to New Hires.
- Document appropriate information for each inquiry into a case management (ticketing)system and ensure the ticket is accurately dispositioned.
- Handling of HR Systems for profile creation of New Hires.
- Responsible for managing all leave/absence/vacation requests and queries.
- Collaborated within and outside the teams on the tasks or projects assigned.
- Maintained and updated employee records and databases accurately and timely.
- Worked as per compliance in all HR operations and maintain confidentiality of sensitive HR information.
- Assisted and suggested management for process improvements.
- Ensured timely delivery of the assigned tasks as per project SOPs.
- Handled internal transfer cases, shared the required HR documents and ensured the e-ticket is closed in set timeline.
- Releasing of Experience letter/Work Certificate and make required updates on HRMS portal.
- Releasing of Experience Letters/Work Certificates
Senior Admissions Counsellor
UpGrad
New Delhi
08.2022 - 12.2022
- Improved student satisfaction with personalized counseling sessions, addressing individual concerns and needs.
- Participated in professional development workshops to stay informed about industry trends and best practices, ensuring continued success in the role of Senior Admissions Counselor.
- Assessed student interests and skills and provided information about pursuing suitable courses.
- Educated students on college admissions process and scholarship requirements.
- Analyzed student academic records to assess educational and career goals.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Answered students' questions regarding courses, fees, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Provided in-depth information to prospective learners, this included counseling through phone, email, chat and social media.
- Successfully identified references through the existing customer base to increase the sales pipeline.
Business Development Executive
Unacademy
New Delhi
04.2021 - 04.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve profit.
- Managed approximately 150 inbound and outbound calls per day.
- Recommended right product at right time by engaging with clients through phone call and by providing Online demonstration of the product.
- Handled objections, negotiated and closed deals effectively.
- Built and maintained a strong sales pipeline in CRM.
- Took necessary product training to understand the products in greater detail and continuously update technical skills and knowledge.
- Generated revenue by counseling prospects based on courses, prospects are looking for and converted them into sales.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Associate Senior Executive
Info edge India Ltd
Noida
11.2018 - 11.2020
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximise sales potential.
- Managed approximately 100 calls per day.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for up selling and cross selling.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Talent Acquisition Specialist
Invictus Recruitment Consultancy LLP
New Delhi
06.2017 - 01.2018
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Worked for BFSI Clients.
Education
PGDM - Dual Specialization in Marketing and Human Resources Management
Asia Pacific Institute of Management
New Delhi2017
B.Com - Commerce
Delhi University
New Delhi2014
Skills
- Employee Relations
- New Hire On boarding
- Termination Documentation
- Human Resources Support
- Transfer Coordination
- Confidential Document Control
- Microsoft Office
- Client Relationship Management
- Interpersonal Skills
- Proficient with Microsoft Outlook, Zoom, MS Teams
Certification
HR Generalist Certificate Programme- 23-NSXQX
(Has earned 45 PDCs towards SHRM Certification)
Timeline
Human Resources Executive
Teleperformance
07.2023 - Current
Senior Admissions Counsellor
UpGrad
08.2022 - 12.2022
Business Development Executive
Unacademy
04.2021 - 04.2022
Associate Senior Executive
Info edge India Ltd
11.2018 - 11.2020
Talent Acquisition Specialist
Invictus Recruitment Consultancy LLP
06.2017 - 01.2018
PGDM - Dual Specialization in Marketing and Human Resources Management
Asia Pacific Institute of Management
B.Com - Commerce
Delhi University