Shamala V

• Led a multi-year transformational program that will create a web-enabled one stop services interface in all sales segments to enable self-serve. This will enable revenue growth and improve online presence for Dell
• Led the E2E delivery (development, testing and implementation efforts) of a Cloud connected Virtualization platform with modern consumption experiences including as-a-Service and pay-as-you-go subscriptions
• Drove the planning and execution of development/delivery cycles for Dell's Hybrid Cloud Platforms and Subscription-based efforts, leading product owners and managers from 70+ different applications (internal and external) to enable global sales
• Created comprehensive documentation for each stage of product development, facilitating clear communication among all stakeholders involved in the process.

Key Achievements:

• Achieved $3.75M, with 167 orders and 3720 visits from FY24 Q4- FY25 Q2.
• Enhanced product rollout efficiency by implementing Agile, DevOps, and CI/CD pipelines, resulting in Deploy on Demand capabilities, 90% automated testing coverage, and a 25% decrease in change failure rate.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Empower the business to thoroughly validate product increments in Salesforce Lightning tool (through test cases and scenario-based testing), ensuring the delivery of a high-quality product.

Key Achievements:

• 100% automation of UAT Regression suite.
• Reduction in Testing & Data Defects during testing cycle to below 5%.
• Reduction in Production Defects by 10%

• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times
• Championed culture of continuous learning within team by organizing workshops, knowledge-sharing sessions, and promoting industry certifications among staff members
• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies
• Managed resources effectively to avoid unnecessary delivery delays
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
• Streamlined project management with effective communication and collaboration across cross-functional teams
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Improved business processes by analyzing current practices and recommending optimization strategies.

• Mentored junior team members, fostering growth and enhancing team performance
• Championed the adoption of best practices in QA methodologies throughout the organization
• Managed a team of 17 people in achieving the set KPI's