Shamsher Ali
New Delhi
Summary
Performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. excelling in supply chain management and team development. Spearheaded initiatives that significantly improved operational efficiency and customer satisfaction. Skilled in vendor management and fostering robust team.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon Seller Service Pvt Ltd
New Delhi
07.2021 - Current
- Managed WH operations ranging from Inbound (Vendor experience) and Outbound (Customer
experience - Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Coached, developed and motivated team to achieve revenue goals.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Implemented new processes and procedures tactfully and passionately.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Understand and analyze data to drive decision-making, operational improvements, Kaizens (CI), and low-cost automation.
- Managing OB operations focusing on daily metrics, Exceptions handling , Training and
development ,Manpower planning and BCP - Have implemented multiple initiatives which resulted significant improvement in consignment FIFO
and Consignment closure within the TAT. - Aligned procedures and protocols with changing business demands.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Connecting ground team to understand their pain areas for doing daily active for further
improvement - End-end Operation monitoring ,looking after safety ,quality and driving my team for better
productivity
Team Lead
Amazon Seller Service Pvt Ltd
New Delhi
03.2018 - 07.2021
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Identified opportunities for process improvements, implementing changes when required.
- Monitored team performance against targets, taking corrective action where necessary.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained daily inventory to facilitate successful material distribution.
- Exceeded customer satisfaction by finding creative solutions to problems.
Operations Executive
Amazon Seller Service Pvt Ltd
New Delhi
07.2015 - 03.2018
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with industry regulations and standards.
- Identified cost savings opportunities through process optimization initiatives.
- Maintained accurate records of operational data and documents for audit purposes.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Trained new employees on operational procedures and protocols.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Electronics And Communications - Engineering
Ghousia College Of Engineering
Bangalore07-2013
Skills
- Business development and planning
- Relationship building and management
- Controlling costs
- Supply chain management
- Capacity Requirement Planning
- Recruitment and hiring
- Talent review
- Inventory Management System
- Order management
- Resource allocation
- Cross-functional collaboration
- Vendor management and Warehouse Management System
- Equipment maintenance coordination
- Staff training and development
- Facility inspections
- Team development
- Customer relationship management
- Brainstorming ideas
- Performance management
- Employee scheduling
Declaration
I do hereby declare that all the information given above is true to the best of my knowledge and belief.
Date: Signature:
Shamsher Ali
Affiliations
- Supported in lunching 5 New FCs of amazon in New Delhi and Kolkata Area
- Supported in FC deprecation projected where 3.5lacs inventory transfer from Old FC to new FC without any significant discrepancies
- Implemented Kaizens for process optimization, cost saving and quality improvements ( Truck waiting time Reduction ,out of stock control(OOS), Inventory sanity improvements, RET Shrinkage control NFS and NVA reduction etc.)
Basic Details
- Language: Hindi and English
- Higher Secondary School: Bihar, India
- DOB: 25th July 1990
- Birth Place: Kishanganj Bihar
- Marital Status: Married
Timeline
Area Manager
Amazon Seller Service Pvt Ltd
07.2021 - Current
Team Lead
Amazon Seller Service Pvt Ltd
03.2018 - 07.2021
Operations Executive
Amazon Seller Service Pvt Ltd
07.2015 - 03.2018
Electronics And Communications - Engineering
Ghousia College Of Engineering
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