Shantam Ghosh
Kolkata
Summary
Dynamic professional with a proven track record at Indusind Bank, excelling in market analysis and customer service. Adept at leveraging CRM strategies to enhance client relationships and drive growth. Skilled in data entry and operations, consistently delivering results that foster loyalty and improve service experiences.
Overview
6
6
years of professional experience
Work History
Management Trainee
Indusind Bank
Kolkata
07.2024 - Current
- Developed and implemented strategies to improve customer service experience.
- Conducted market analysis to identify potential opportunities for growth.
- Resolved customer complaints by communicating effectively with all Middle Level Management.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Collaborated with senior management to ensure successful implementation of projects.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
- Conducted market research and analyzed data to identify industry trends.
Sales Executive
Pepperfry
Kolkata
04.2023 - 05.2024
- Customer Relationship Management (CRM)
- B2C Marketing
- Retail Sales
- E- Commerce
Business Operation Executive
Lyceum Lifesciences Pvt Ltd
Kolkata
08.2021 - 03.2023
- Medical Billing
- MS Excel
Commi 3
Flurys
Kolkata
10.2019 - 05.2020
Education
MBA - Marketing & HR
Maulana Abdul Kalam Azad University of Technology
Kolkata 09-2024
Diploma in Culinary Arts - Culinary Arts
Institute of Advanced Management
Kolkata 09-2019
Bachelor of Commerce - Accounting And Finance
University of Calcutta
Kolkata 08-2018
Commerce - Accounting
Aditya Academy Secondary
Kolkata 06-2014
Skills
- Market analysis
- Customer service
- Data entry
- Customer relationship management
- Operations
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Accomplishments
- 2nd Runner Up In Pan India Project Assessment Journey - By Indusind Bank
Timeline
Management Trainee
Indusind Bank
07.2024 - Current
Sales Executive
Pepperfry
04.2023 - 05.2024
Business Operation Executive
Lyceum Lifesciences Pvt Ltd
08.2021 - 03.2023
Commi 3
Flurys
10.2019 - 05.2020
MBA - Marketing & HR
Maulana Abdul Kalam Azad University of Technology
Diploma in Culinary Arts - Culinary Arts
Institute of Advanced Management
Bachelor of Commerce - Accounting And Finance
University of Calcutta
Commerce - Accounting
Aditya Academy Secondary