SHANTANU LALA
Pune
Summary
Scrum Master with 12 years of experience in consulting, focusing on Agile transformations that enhance team productivity and collaboration. Expertise in stakeholder management and backlog prioritization, driving effective teamwork across diverse teams. Skilled in JIRA and Confluence, ensuring timely delivery of high-quality projects while mentoring future leaders. Led large-scale transformation projects in UK/US healthcare, BFSI, and telecom sectors with technical proficiency in Salesforce technology.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scrum Master Lead for NHS UK |
Accenture Strategy & Consulting
01.2024 - Current
- Led team of 100+ professionals across development, QA, BA, and DevOps to deliver integrated project solutions.
- Facilitated requirement gathering and defined features and user stories to enhance claims management processes.
- Utilized Confluence and Jira to create structured user stories, product backlog, and acceptance criteria.
- Converted business requirements into technical stories and functional specifications.
- Supported Go-live events by executing cutover plan to ensure smooth transitions.
Senior Scrum Master |
Deloitte Consulting USI
05.2017 - 12.2023
- Facilitated daily stand-up meetings, sprint planning, sprint review, and retrospective meetings to ensure team alignment and progress tracking.
- Identified and removed impediments to team progress, ensuring timely resolution of critical issues.
- Partnered with Product Owners to align sprint goals with business objectives, clarifying expectations and setting achievable targets.
- Participated in task prioritization, backlog grooming, capacity planning, and creating burndown charts.
- Oversaw end-to-end STLC processes, conducting functional, UAT, and regression testing to enhance quality across Agile sprints.
- Analyzed new features to develop user stories/requirement gathering.
Senior QA Lead |
Infosys Consulting
05.2014 - 05.2017
- Developed and implemented testing strategies for various software applications.
- Led quality assurance teams in software testing and validation processes.
- Reviewed test plans and scripts to ensure comprehensive test coverage.
- Mentored junior QA engineers on best practices and testing methodologies.
- Coordinated with cross-functional teams to identify and resolve quality issues.
- Collaborated with project managers to align QA efforts with project timelines.
Education
Bachelor of Engineering - Electrical Engineering
S.G.S.I.T.S
India05-2014
Skills
- Agile methodologies
- User story creation
- Sprint planning
- Backlog prioritization
- Stakeholder Management
- Team facilitation
- Risk assessment
- Retrospective review
- Program Management
- Cross-functional collaboration
- JIRA
- Confluence
- Microsoft ADO
- Executive Reporting
- UK/US Health Care
- BFSI
Certification
• Certified Scrum Master
• Certified Salesforce Agentforce Specialist
• Certified Safe Practitioner
• Certified Salesforce Health Care Accredited Professional
• Certified Salesforce Administrator
• Certified Salesforce Associate
• Certified Agentic AI Champion (Stanford University)
• ISTQB Foundation level
• Certified Salesforce Agentforce Specialist
• Certified Safe Practitioner
• Certified Salesforce Health Care Accredited Professional
• Certified Salesforce Administrator
• Certified Salesforce Associate
• Certified Agentic AI Champion (Stanford University)
• ISTQB Foundation level
Accomplishments
- Best Scrum Master Award from Accenture [Champions of Quarter]
- UK Client Award for Exceptional Scrum Delivery
Timeline
Scrum Master Lead for NHS UK |
Accenture Strategy & Consulting
01.2024 - Current
Senior Scrum Master |
Deloitte Consulting USI
05.2017 - 12.2023
Senior QA Lead |
Infosys Consulting
05.2014 - 05.2017
Bachelor of Engineering - Electrical Engineering
S.G.S.I.T.S