Open To Work
Sharad Gupta
KOTAK MAHINDRA BANK LTD.
Chandigarh,CH
2
Languages
1
Certification
4
years of professional experience
5
years of post-secondary education
Seasoned Deputy Manager with expertise in team leadership, operations management, and strategic planning. Proven track record of driving efficiency improvements and streamlining processes to enhance productivity. Committed to fostering positive work environments and promoting team collaboration. Strong problem-solving abilities and initiative, consistently delivering high-quality results.
Work History
Deputy Manager
4 Years 5 Months- Managed dealer and DSA responsibilities for main operations, responsible for about 40% of primary business.
- Consistently achieved sales targets by effectively managing product offerings like KGI and KTS.
- Implemented techniques to optimize sales performance and boost productivity in the Direct Sales department.
- Coordinated and fostered strong relationships with cross-functional teams, including the Credit and Legal departments.
- Provided exceptional customer experience leading to higher NPS scores
- Developing and executing strategic sales plans to help exceed company objectives
- Strengthened client relationships by identifying new business opportunities and promoting continuous engagement.
- Ensure awareness of competitor activities through continuous market research.
- Resolved customer complaints and issues promptly.
- Managed specified territory to drive sales of specific product lines, leading to significant volume sales growth, increased market share, and enhanced customer engagement.
- Achieved monthly and annual targets for retail sales and customer satisfaction levels according to the Sales and Marketing plan.
- Provided support to the state product manager in converting mid-to-big-sized deals as required.
- Retention and dealing with strategic customers who achieve over the target of 12 crore turnover.
- Handled campaign lead data for North 1 encompassing less than 40 members.
- Successfully achieved a target of 30 crore on a month-to-month basis of north 1.
- Designed and delivered effective training programs leading to an 80% increase in team's productivity.
- Operated effectively with various types of data, such as p
- Dealing with strategic customers over 12 crore turnover.
Internship
1 Year 2 Months- Conducted competitive analysis to evaluate the brand's market position in cosmetics performance.
- Worked at the department of New Product Development (NPD).
- Analyzed customer preferences to identify gaps in the product lineup.
- Formulated suggestions for the launch of Botanica, a new brand.
- Conducted in-depth analysis of store functioning to identify loopholes and implemented corrective measures.
Education
PGDM - Retail Management
B.COM
Skills
Client and Dealer Engagement
Problem solving
Customer Insight Expertise
Efficiency Optimization
Leads analysis
Marketing skills
Understanding customer needs
Manage sales and distribution
Sales Team Development
Retail Operations
Product and service knowledge
Coordination with Internal teams
Responsible for end-to-end processing
Ensuring Top-Class service for Customers
Decision-making capabilities
Projects - Westside (Tata Trent's) and Big Bazaar, Delhi, India,
- Customer interaction at the Customer Service Desk and Billing desk.
- Operations work on the floor which helped to increase sales.
- BOH operations relating to inventory management and stock replenishment.
- Visual Merchandising and planogram implementation.
- Working to achieve of daily targets to maintain store KPI.
- Worked on the SFS(e-commerce) process of the store.
Certification
- Bussines Analyst
- KPMG
- Retail Summit
- National service scheme (NSS)
Hobbies and Interests
- Traveling
- Team Work
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-Site
Open to relocation:
Yes
Minimum Desired Compensation
₹1600000/yr
Languages
Hindi
First Language
English
B2
Upper Intermediate
Timeline
Deputy Manager
KOTAK MAHINDRA BANK LTD.
05.2022 - CurrentRead More
Internship
New U by Dabur Enterprises
05.2022 - 07.2023Read More
Birla Institute of Management Technology
PGDM from Retail Management
07.2021 - 04.2023Read More
Dr. Bhim Rao Ambedkar University
B.COM
2017 - 2020Read More