Sharmila V

• Tracking issues internally in AML screening process. Identify and rectify the issues in order to maintain quality standards and to prevent money laundering activities. Conducting quality checks on multiple processes under the Risk & Compliance team (Chargeback, Transaction monitoring, screening, LEA, Merchant risk).
• Managing a team of STR process, following the Compliance regulatory rules and regulations.
• Participated in hiring, training, and managing the team with the process update. Guide your team in completing due diligence reviews.
• Drive strong operational delivery and process improvement, helping to mitigate financial crimes risk, while balancing operational efficiency and user impact.
• Build a great culture and ensure team members are happy, effective, and growing in their career.
• Set clear goals and direction, and provide regular feedback on team members' performance.
• Be data-driven in your analysis of performance and in your decision making.
• Conducted gap analyses on existing systems, identifying areas for improved efficiency or effectiveness within the Quality Control function.
• Assisted in the development of quality control KPIs and dashboard reports, enabling management to easily monitor performance and identify areas for improvement.
• File STRs on suspicious transactions and have knowledge of filing with FIU portal. Also, connect with FIU team regularly for any updates/issues.
• Experienced in strategic, analytical, and operational roles in fast-paced environments and comfortable taking initiatives from conception to launch.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strong experience in process and project management, and process implementation. Handling multiple projects in order to streamline processes and to reduce manual tasks.

Projects handled:

Quality tool Automation.

Case assignment automation.

Streamline the flow of cases from L1 to STR filing.

• As senior associate, investigating and assessing financial risks posed by company’s operations, as well as monitoring and regulating higher-risk activities.
• KEY RESPONSIBILITY AREAS: Support KYC on various compliance tasks relating to customer acceptance, customer risk rating, EDD, mitigating controls, adverse media, and any other delegated areas of BSA/ AML and OFAC compliance program.
• Analyzing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financing activity Reporting unusual client activities which might relate to money laundering or terrorist financing Building and applying knowledge of money laundering processes Applying or adapting knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to task at hand Creating / Maintaining cases Operating within agreed business SLAs and confidentiality standards Pursues Learning and Self Development.

KEY RESPONSIBILITY AREAS:.

• Understand and implement client’s requirement by liaising with internal and external counterparts to ensure seamless transition and on-boarding to GSAM.
• Develop comprehensive understanding of changing business trends, market regulations and products and client offerings.
• Identify opportunities for process enhancement and work with multiple teams across Operations, Technology and Business to implement.
• Engage in opportunities to review processes, analyze information, make decisions and recommendations and implement and monitor procedures.
• Off-board client accounts upon requests.
• Make changes in client data by checking KYC, CDD and any potential risk by reviewing individuals documents.

As an analyst, I am responsible to perform EDD on seller’s identity to mitigate risk. I am also responsible to ensure efficient identification and monitoring of suspicious activities and transactions (Transaction Monitoring - end to end process) in the money service business platform (Amazon currency conversion service) and ensure timeous reporting of suspicious transactions to the Anti-Money Laundering Compliance Officer team (Amazon).

KEY RESPONSIBILITY AREAS: Amazon currency conversion for seller (ACCS), Gift cards and Amazon Pay:

• Amazon Currency Converter for Sellers is an optional service that allows Amazon sellers to receive the proceeds of their earnings into their local bank account if that account is located in a different country or region from the marketplace on which they are selling.
• Performing investigation on Gift card analysis on the buyer’s platform internationally.
• Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites.
• Perform investigation on third party websites on which the Amazon pay is used as a payment gateway.
• Investigate and assess alerts for potential money laundering risks in money service business (Currency conversion).
• Ensure efficient identification and monitoring of suspicious activities and transactions.
• Ensure timely, efficient reporting of suspicious transactions to AML Compliance Officer.
• Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practice, criminal typologies and developing trends.
• Obtain documentary proof (Suspicious activity report – SAR) of suspicious transactions and ensure effective record keeping of suspicious transactions identified and reported to FinCEN in line with the requirements of the Financial Intelligence Act.
• Hands on tools - Lexis Nexis, Experian, World check, Adverse media.

• Primary role is to maintain return management.
• Assist customer’s post sales.
• Client/Logistic Interaction & Coordination domestically as and when required.
• Identifying and resolving customer queries through voice and mail process (when required).
• Reducing the risk factors and controlling fraudulent activities by analyzing the customer’s account.
• Implementing recommendations/solutions and ensuring the customers and partners receive the necessary assistance to carry it all out.
• Ensure quality new acquisition.

• Encompassing business development, customer relationship management, providing investment advisory services to the customers.
• Well versed with banking functions like cross selling of Loans, insurances, mutual fund etc.
• KEY RESPONSIBILITY AREAS:.
• To develop a database of Prospective customers and interact with them for further business generation.
• Generate the cross selling business from existing customers by selling other products.
• Maintain and develop customer relationships, new business.
• Manage and track the leads and maintain DSR (Database that aggregates sales data) on regular basis.
• Participate in various lead generation activities.
• Ensure quality new acquisition.