SHARMISTHA BANERJEE
Udaipur
Summary
Dynamic banking professional with expertise in branch operations and cash management at ICICI Bank Ltd. Proven track record in enhancing customer satisfaction and ensuring compliance through effective AML/KYC practices. Skilled in analytical problem solving and proficient in Excel, driving operational excellence and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Assistant Manager
ICICI Bank Ltd.
Udaipur
04.2018 - 11.2018
- Managed daily branch operations, ensuring accurate and compliant service delivery.
- Reviewed and authorized eligible transactions as a checker, upholding branch controls after progressing from maker responsibilities.
- Worked as backup Deputy Manager and supported branch responsibilities during the Deputy Manager's absence.
- Facilitated branch audit readiness and maintained operational controls, ensuring adherence to internal policies and banking procedures.
Customer Service Officer
ICICI Bank Ltd.
Udaipur
09.2014 - 03.2018
- Handled cash operations including customer deposits, withdrawals, payments and day-to-day cash transactions.
- Performed Head Cashier responsibilities, including cash handling, transaction accuracy and adherence to prescribed cash controls.
- Processed daily branch transactions, including cheque-related transactions and customer account service requests.
- Managed customer account maintenance and supported customers with routine banking requirements and service requests.
- Resolved customer queries and complaints, coordinating timely service to enhance customer satisfaction.
- Maintained customer records and transaction documentation with a strong focus on accuracy and compliance.
- Cultivated relationships with local business customers, supporting branch service needs and fostering loyalty.
- Identified potential operational and fraud risks during transaction processing, contributing to overall security and compliance.
Education
Certified Investment Banking Operations Professional (CIBOP) - Investment Banking / Capital Markets Program
Imarticus Learning
11-2026
Post Graduate Diploma (PGDBO) - Banking Operations
NIIT IFBI
08-2014
Bachelor of Commerce (B.Com.) -
Mohanlal Sukhadia University
Udaipur01-2013
Skills
- Branch operations
- Cash management expertise
- Cheque processing procedures
- Reconciliation practices in finance
- AML/KYC compliance
- Investment banking process knowledge
- Trade lifecycle understanding
- Advanced proficiency in Excel
- Artificial intelligence for finance applications
- Analytical problem solving
- Management of corporate actions
- Customer service skills
Personal Information
Banking Operations | Retail Banking | Customer Service | Cash & Branch Operations
Timeline
Assistant Manager
ICICI Bank Ltd.
04.2018 - 11.2018
Customer Service Officer
ICICI Bank Ltd.
09.2014 - 03.2018
Certified Investment Banking Operations Professional (CIBOP) - Investment Banking / Capital Markets Program
Imarticus Learning
Post Graduate Diploma (PGDBO) - Banking Operations
NIIT IFBI
Bachelor of Commerce (B.Com.) -
Mohanlal Sukhadia University