SHAYAN DAS

• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• As a Support Specialist - OPS - VAT at Amazon, I handle seller inquiries regarding VAT services and communicate on processes and product changes. I also mentor and train new VAT associates on the VAT process and case handling.
• Managed an average of 35-50 cases per day.
• Proactively identifying and resolving seller issues through problem-solving and data analysis, I also identified technical solutions to enhance the value proposition of Amazon's VAT service offering.
• Efficiently handling incoming VAT refund requests from selling partners, ensuring a high standard of quality and efficiency in resolution.

• Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
• Improved case handling time by effectively prioritizing tasks and utilizing available resources.
• Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
• Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
• Training and Upskills -

Account related query handling for European marketplace Sellers. Marketplace(M@) related troubleshooting for EU marketplace Sellers. FBA(Fulfillment By Amazon) program related tasks and query handling . Troubleshooting problems related to B2B problems faced by sellers.
Guiding sellers with elaborate explanations of account closure FAQ's so that they can terminate their account with ease.

I am the record holder for The most upskilled associate in my batch in the shortest period of time

• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Facilitating the Sales Process by Identifying the Potential Leads , Responsible for Lead Management & Lead Generation..
• Handled collaboration with cross-functional teams Like Business Development, Sales Operations & Delivery to ensure operational efficiency at all times.
• Trained newcomers in my team and guided them to sales closures

• Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
• Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
• Responsible for Direct Revenue Sales, Generated 45 lakhs of revenue within a short span of 9 Months,
  with a proven track record in effectively utilizing CRM software, particularly Lead squared, for detailed customer interaction tracking and performance metric analysis.
• The strategic approach to sales meetings, involving cold calling and in-person interactions, has consistently yielded impactful results, building trust for successful long-term sales closures. Additionally, I specialize in customer relationship management, nurturing existing relationships for repeat business and valuable referrals