Sheetal Desurkar
Pune
Summary
Committed a dedicated professional with broad experience in customer service and team management, particularly in payroll processes for US clients at ADP. I excel in achieving set targets, coaching teams, and ensuring quality in service delivery. My analytical approach helps minimize errors while maximizing operational efficiency. I am committed to continuous learning and contributing positively to the organization's growth
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Senior Analyst
ADP
09.2022 - Current
- Managed end-to-end payroll processing for weekly, biweekly, semi-monthly, Monthly, Quarterly and Annually pay cycles, ensuring accuracy and compliance.
- Administered garnishment setup and audits, including child support, tax levies, creditor garnishments, and other wage attachments, in accordance with federal and state laws.
- Processed vendor payments for garnishments and ensured timely remittance through designated systems.
- Maintained accurate deductions for benefits, 401(k), insurance, HSA/FSA, and other voluntary and involuntary deductions.
- Ensured accurate calculation, withholding, and remittance of federal, state, and local taxes, staying current with multi-state tax regulations and compliance updates.
- Updated and maintained state and federal W-4 tax forms in payroll systems for new hires and existing employees.
- Handled reissuance of uncashed, missed, escheated, and stale-dated checks, ensuring proper tracking and documentation.
- Conducted audits and reconciliations of payroll data to support accurate tax filings and year-end processing.
- Responded to employee inquiries related to garnishments, tax withholdings, and paycheck discrepancies with a focus on resolution and compliance.
- Processed W-2 corrections (W-2c) and managed year-end W-2 distribution and employee support.
- Ran ADP Check Print and coordinated payroll funding through ADP SmartCompliance, preparing and sharing funding reports with clients.
- Monitored daily task allocation and team performance to ensure achievement of SLAs and internal KPIs.
- Company providing payroll processing services for US clients
Customer Service Analyst
ADP
09.2019 - 09.2022
- Company providing payroll processing services for US clients
Senior Customer Service Representative
ADP
05.2016 - 09.2019
- Company providing payroll processing services for US clients
Executive for Technical We Chat Process
Vodafone India Service
03.2014 - 04.2016
- Handled customers' technical issues such as network issues and handset technical faults.
- Established relationships with customers, resolving issues on the spot.
- Worked on different applications for customer data profile (CRS, CRM & Oracle).
- Telecommunication company providing mobile services
Support Executive
WNS Global Services
11.2009 - 05.2012
- Using different tools and applications to get the accurate information of passengers and flight cancellations.
- Checked refundable and nonrefundable ticket statuses and fare rules.
- Processed refunds using GBS application.
- Sent responses to passengers via emails and letters after processing refunds.
- Providing email support for refund processing for United Airlines
Education
B.A. - Sociology
Pune University
01.2006 - 04.2009
Skills
- Payroll Processing
- Multi-jurisdictional Tax Compliance
- Garnishments & Deductions
- Retirement & Benefits Plans
- Onboarding & Offboarding
- FSDD & FNF Payroll
- Audit & Reconciliation
Accomplishments
Best Performer Recognition: Rewarded as best Performer every Quarter and ensured timely and accurate payment to tax agencies.
Job Title
SBS Implementation Specialist
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Marathi
Intermediate
B1
Timeline
Senior Analyst
ADP
09.2022 - Current
Customer Service Analyst
ADP
09.2019 - 09.2022
Senior Customer Service Representative
ADP
05.2016 - 09.2019
Executive for Technical We Chat Process
Vodafone India Service
03.2014 - 04.2016
Support Executive
WNS Global Services
11.2009 - 05.2012
B.A. - Sociology
Pune University
01.2006 - 04.2009