Sheetal Mathews
Senior Manager- Corporate Sales- B2B
Mumbai
Summary
Enthusiastic management professional offering 15+ years of Travel industry experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Senior Manager - Corporate Sales B2B
Cleartrip Pvt Ltd
04.2024 - Current
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Manager - Corporate Sales- B2B
Cleartrip Private Ltd
11.2021 - 03.2024
- Business Development, Client Servicing and Retention of Major Accounts.
- Analyzing business potential and Liasoning with Airlines Representative for corporate deal, mapping of Corp Deals, making clients to understand target and helping them to strategise their travel to avail corporate benefits.
- Providing Training to new Employees related to new Process, setting up operations recruitment of Implants.
- Responsible for Credit Control.
- Ranking within the top 3 for delivering exceptional value without any outstanding debts.
- Maintained excellent success ratio in collections.
- Periodically making presentations for Corporate Key Accounts so as to give them a visibility in making their travel plan more effectively and hence saving the costs of travel.
- Successfully revamped the offline operational process, resulting in increased efficiency and effectiveness. Expert in negotiating rates with selected hotels tailored to client needs, while also establishing strong rapport through direct visits to prominent hotel venues.
- Groups: Transitioned into a new role in February 2024, focusing on developing an online operations management tool to replace the current Google Sheets system. Actively engaged in negotiations and relationship-building with airlines to support this initiative.
Regional Head- Sales and Service
Trips for Business- (Start up)
11.2020 - 11.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service to clients.
- Instrumental in ideating new product design and work flow with the team
- Performing day to day sales activities to increase revenue.
Manager- Corporate
Cleartrip Private Ltd
05.2014 - 11.2021
- Business Development, Client Servicing and Retention of Major Accounts.
- Analyzing business potential and Liasoning with Airlines Representative for corporate deal, mapping of Corp Deals, making clients to understand target and helping them to strategize their travel to avail the corporate benefits.
- Providing Training to new Employees related to new Process, setting up operations recruitment of Implants.
- Analyzing market trends, sales performance through channels, and other critical trends.
- Responsible for Credit Control.
- Being amongst the top 3 in outstanding value do not have any bad debts.
- Maintained a good success ratio in collections.
- Periodically making presentations for Corporate Key Accounts so as to give them a visibility in making their travel plan more effectively and hence saving the costs of travel.
Deputy Manager
Ezeego1 Travel And Tours Ltd
07.2006 - 04.2014
- Www.ezeego1.com (ISO 9001:2008 certified company, Have worked extensively on the online system.
- Ensured smooth functioning of operations team.
- Handled major corporate clients and B2B agents.
- Ticketing knowledge on Galileo & Amadeus.
- Worked with projects team for some major projects like theOperations module & B2B module.
- Co-ordination with the team and inter-office departments.
- Being an ISO internal auditor, have successfully completed two internal audits.
- Handled major corporate clients and B2B agents.
Junior Officer
Balmer Lawrie and Co. Ltd
06.2004 - 05.2006
- Travel Desk handling.
- Reservations and Ticketing on Amadeus.
- Eurail Bookings through consolidator agents.
- Visas through Visa Servicing Agents.
CNS
03.2002 - 05.2004
- Subsidiary of Cathay Pacific Airways) DSA - ACQ Team.
- Arrange hotel reservations for passengers travelling on Cathay Pacific.
- Cater passenger service requests.
- Conduct training programs for junior staff.
- Archive and maintain necessary documents.
- Participate in new projects of the company.
- Work as per shifts and requirements of the company.
Counter Staff
East West Travels Pvt. Ltd
01.2001 - 02.2002
- Book international and domestic reservations on Amadeus.
- Automated ticketing of international and domestic tickets on Amadeus.
- Sell international and domestic tailor made tours.
- Organize holiday packages as per customer interests.
Education
Diploma - international airlines and tourism management IITC
IATA IITC
B.Com - undefined
University of Mumbai MMK College
01.1997 - 04.2000
Commerce
University of Mumbai MMK College
H.S.C. - Higher Secondary School
01.1995 - 04.1997
S.S.C - undefined
Maharashtra State Board St. Blaises High School
Bachelor of Commerce - Commerce
MMK College
Skills
Credit Control
undefinedTimeline
Senior Manager - Corporate Sales B2B
Cleartrip Pvt Ltd
04.2024 - Current
Manager - Corporate Sales- B2B
Cleartrip Private Ltd
11.2021 - 03.2024
Regional Head- Sales and Service
Trips for Business- (Start up)
11.2020 - 11.2021
Manager- Corporate
Cleartrip Private Ltd
05.2014 - 11.2021
Deputy Manager
Ezeego1 Travel And Tours Ltd
07.2006 - 04.2014
Junior Officer
Balmer Lawrie and Co. Ltd
06.2004 - 05.2006
CNS
03.2002 - 05.2004
Counter Staff
East West Travels Pvt. Ltd
01.2001 - 02.2002
B.Com - undefined
University of Mumbai MMK College
01.1997 - 04.2000
Commerce
University of Mumbai MMK College
H.S.C. - Higher Secondary School
01.1995 - 04.1997
Diploma - international airlines and tourism management IITC
IATA IITC
S.S.C - undefined
Maharashtra State Board St. Blaises High School
Bachelor of Commerce - Commerce
MMK College
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