Shesna P A
Summary
Analytical and detail-oriented Technical Writer with 8+ years of experience in Fin-tech, HRMS, and eCommerce domains. Skilled in creating effective product documentation, user guides, and technical content. Collaborates with subject matter experts to develop user-friendly content using visuals and videos. Proficient in various tools/platforms, design thinking, SDLC/Agile methodologies, and usability heuristics. Recognized for improving content discoverability and reducing support tickets.
Overview
9
9
years of professional experience
Work History
Senior Information Designer
e2open
06.2022 - 08.2023
- Collaborated with product and engineering teams to update various guides and release notes
- Built and managed an API documentation WordPress website, migrating existing technical documents
- Developed end-user guiding videos using Camtasia and maintained technical deliverables in Confluence
Senior Technical Writer
Mozilor
01.2021 - 06.2022
- Create and maintain style guides and content specifications to ensure consistency.
- Review and update existing documentation to improve clarity and usability.
- Wrote and published user guides, how-to articles, and product video tutorials
- Developed microcopy for WordPress plugins and optimized content using Yoast SEO.
- Collaborated with customer experience teams to address user pain points and improve documentation.
Technical Writer
Mozilor
11.2018 - 12.2020
- Developed easy-to-understand documentation and proofread content for usability and readability
- Worked closely with developers and support teams to incorporate feedback into documentation materials
Technical Writer
DLI-IT Systems Group
08.2016 - 11.2018
- Produced high-quality documentation, including user manuals and use case documents
- Collaborated with SMEs to simplify complex technical information
Technical Writer
Sesame Software Solutions Pvt Ltd
02.2015 - 07.2016
- Created software-related technical write-ups, SRS, CRS, and user manuals
- Developed ISMS and QMS policies as a task force member for ISO 9001-2015 and ISO 27001-2013
Teacher
NIIT Limited
04.2014 - 10.2014
- Delivered authorized courses on Microsoft technologies and assisted students with academic projects
Education
Master of Computer Applications (MCA) - Computer Software Engineering
AWH Engineering College
01.2013
Bachelor of Science (B.Sc.) - Electronics
AWH College
01.2010
Higher Secondary - Computer Science
Presentation Higher Secondary School
01.2007
Skills
- Structured Authoring: Adobe RoboHelp, Confluence, HelpNdoc
- CMS: WordPress, SharePoint
- Web Technologies: XML, HTML
- Project Management: JIRA
- Version Control: Bitbucket, GitHub
- Screencasting & Video Editing: Camtasia, ScreenFlow, Snagit
- SEO Optimization: Google Analytics, Google Search Console, Ahrefs
- Office Tools: MS Word, MS Excel, MS Visio, MS PowerPoint
- Communication: Zoom, Slack
- Design Thinking
- SDLC/Agile Methodology
- Usability Heuristics
Certification
- Design Thinking - PMI
- Developing a Style Guide - LinkedIn
- API Documentation
- API Documentation with JSON and XML - LinkedIn
- User Experience (UX) for Non-Designers - LinkedIn
- Technical Writing - LinkedIn
Accomplishments
- Enhanced help content discoverability by adding internal links within the application, resulting in a 25% quarterly increase in traffic.
- Reduced support tickets by 20% over three months by delivering user-centric content.
Professional Development
- Agile for Technical Writers
- AI in Technical Documentation
- UX Writing
- Markdown + GitHub Workshop
- Instructional Design
Languages
- English
- Hindi
- Malayalam
Timeline
Senior Information Designer
e2open
06.2022 - 08.2023
Senior Technical Writer
Mozilor
01.2021 - 06.2022
Technical Writer
Mozilor
11.2018 - 12.2020
Technical Writer
DLI-IT Systems Group
08.2016 - 11.2018
Technical Writer
Sesame Software Solutions Pvt Ltd
02.2015 - 07.2016
Teacher
NIIT Limited
04.2014 - 10.2014
Master of Computer Applications (MCA) - Computer Software Engineering
AWH Engineering College
Bachelor of Science (B.Sc.) - Electronics
AWH College
Higher Secondary - Computer Science
Presentation Higher Secondary School
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