Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shibili

Ponnani,KL

Summary

I am an exceptionally ambitious and passionate individual whose dedication and hard work set me apart. With an unwavering commitment to excellence, I consistently strives to achieve my goals and inspire those around me. My boundless enthusiasm for my work, coupled with the relentless drive, makes me a standout professional in any field i pursues. Whether tackling challenging projects or seeking innovative solutions, my tenacity and positive energy ensure remarkable outcomes and lasting success.

Highly skilled and customer-focused professional with extensive experience as a Front Office Executive and Travel Agent. Demonstrates exceptional organizational, communication, and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Front Office Executive

Grand Plaza Suites
Kozhikode
02.2024 - 06.2024
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Maintained accurate records of guest information through diligent documentation and data entry efforts.

Sales Associate

Prakrithi Holidays
Bengaluru
10.2022 - 12.2022
  • Design and sell customized travel packages
  • Provide detailed destination information and travel tips
  • Handle reservations for flights, accommodations, and activities
  • Manage travel documents and payments
  • Assist clients with travel-related queries and issues

Food and Beverage Associate

Angsana Hotels
Bengaluru
01.2022 - 02.2022
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Participated in regular team meetings focused on refining service strategies.
  • Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.

Education

MTTM - Tourism And Travel Management

Karnataka College of Management And Science
Bengaluru, India
01.2024

Higher Secondary Education - Computer Science

MIHSS Ponnani
Ponnani, India
03.2018

High School Education - Secondary Education

MIHSS Ponnani
Ponnani
03.2016

Skills

  • Scheduling and calendar management
  • Mail handling
  • Team player attitude
  • Database Administration
  • Document Management
  • Relationship Building
  • Scheduling Coordination
  • Workflow Planning
  • Customer and client relations
  • Multitasking and Time Management
  • Multi-line phone proficiency
  • Microsoft Office
  • Event Coordination

Timeline

Front Office Executive

Grand Plaza Suites
02.2024 - 06.2024

Sales Associate

Prakrithi Holidays
10.2022 - 12.2022

Food and Beverage Associate

Angsana Hotels
01.2022 - 02.2022

MTTM - Tourism And Travel Management

Karnataka College of Management And Science

Higher Secondary Education - Computer Science

MIHSS Ponnani

High School Education - Secondary Education

MIHSS Ponnani
Shibili