Shibili
Ponnani,KL
Summary
I am an exceptionally ambitious and passionate individual whose dedication and hard work set me apart. With an unwavering commitment to excellence, I consistently strives to achieve my goals and inspire those around me. My boundless enthusiasm for my work, coupled with the relentless drive, makes me a standout professional in any field i pursues. Whether tackling challenging projects or seeking innovative solutions, my tenacity and positive energy ensure remarkable outcomes and lasting success.
Highly skilled and customer-focused professional with extensive experience as a Front Office Executive and Travel Agent. Demonstrates exceptional organizational, communication, and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Front Office Executive
Grand Plaza Suites
Kozhikode
02.2024 - 06.2024
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
Sales Associate
Prakrithi Holidays
Bengaluru
10.2022 - 12.2022
- Design and sell customized travel packages
- Provide detailed destination information and travel tips
- Handle reservations for flights, accommodations, and activities
- Manage travel documents and payments
- Assist clients with travel-related queries and issues
Food and Beverage Associate
Angsana Hotels
Bengaluru
01.2022 - 02.2022
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
Education
MTTM - Tourism And Travel Management
Karnataka College of Management And Science
Bengaluru, India01.2024
Higher Secondary Education - Computer Science
MIHSS Ponnani
Ponnani, India03.2018
High School Education - Secondary Education
MIHSS Ponnani
Ponnani03.2016
Skills
- Scheduling and calendar management
- Mail handling
- Team player attitude
- Database Administration
- Document Management
- Relationship Building
- Scheduling Coordination
- Workflow Planning
- Customer and client relations
- Multitasking and Time Management
- Multi-line phone proficiency
- Microsoft Office
- Event Coordination
Timeline
Front Office Executive
Grand Plaza Suites
02.2024 - 06.2024
Sales Associate
Prakrithi Holidays
10.2022 - 12.2022
Food and Beverage Associate
Angsana Hotels
01.2022 - 02.2022
MTTM - Tourism And Travel Management
Karnataka College of Management And Science
Higher Secondary Education - Computer Science
MIHSS Ponnani
High School Education - Secondary Education
MIHSS Ponnani