Shijo MP
Associate Manager
Bangalore
Summary
Insightful Manager with 13 years of experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen bolstered by an in-depth experience in Payments and Nostro operations and Investigations.Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Associate Manager
ANZ Support Services India Pvt Ltd
Bangalore
02.2012 - Current
- Ultimate point of contact for ANZ NZ payments, Nostro and Vostro Investigations, Reconciliations and ANZ AU Nostro investigations and Reconciliations.
- Managing and guiding the team in achieving daily targets and delivering customer expectations without any escalations and conduct monthly and yearly performance review of a team of 17 Professionals.
- Excellent stake holder management and provide insights to senior managers and stakeholders to complete operational reports, ageing and nostro management
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Expertise in performing and managing UAT and BVT for various projects including Pega PRS, ISO20022 migration, PIC NZ -payment processing platform.
- Proficient in applications used for Payment Servicing-Pega PRS, TLM, Payplus, GPP, Merva, Midanz to name a few.
Team Lead
ANZ Support Services India Pvt Ltd
Bangalore
02.2012 - Current
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions, reducing overtime by eliminating non-productive tasks
- Evaluated team members performance and productivity, provided feedback and implemented corrective actions.
- Developed and deepened relationships with staff, management and stakeholders.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Motivated and trained employees to maximize team productivity.
Financial Analyst
JPMorgan Services India Pvt. Ltd
Bengaluru
03.2009 - 02.2012
- Analyze USD SWIFT payments received from clients and
- Repair/Verify-Quality check/Modify the transactions as per the swift standards
- Contact the CSOs with regard to the incorrect/incomplete payment instructions and modify as per requirement
- Expertise in dealing with the highly risky and sensitive Asian clients
- Experienced in processing international and domestic payment instructions within the specified time frame of one hour
- Responsible for monitoring the cut-offs and maintaining the end of day checklists which includes analyzing the volume processed by the team, end-of-day screen shots etc.
Officer
Siemens India Pvt. Ltd
04.2008 - 02.2009
- Process- Barclay’s Card Operations, Credit card payment reconciliations
- Working upon the requests for changing the credit limit
- Updating records on correspondent details
Education
Bachelor of Science - Physics, Mathematics And Electronics
Christ University
Bangalore 06.2003 - 05.2006
Skills
Stakeholders Management
Coaching and MentoringCapacity Planning Decision MakingAutomation Risk LeadershipRe-engineering Problem SolvingTime ManagementStrategic planning
Staff Management
Policies and procedures
Coaching and mentoring
Accomplishments
- Pega PRS Enhancements and defect fixes.
- ISO20022 Migration and project supports.
- Supported multiple projects - PIC NZ (Payment processing application), GPP (Global Payplus) to name a few.
- Interest Statement Automation - Monthly 5 hours save
- Audit Report Automation - Enabled saving of 5 minutes per report
- Nostro Reconciliation Automation - Saves 0.5 FTE per day
- TLM Report / MT191 Charges utility project- Ongoing project aiming at recovering revenue to the tune of NZD15 k per month
- Enabled multiple initiatives to improve STP, reduce enquiries, TAT and improve customer satisfaction.
Timeline
Associate Manager
ANZ Support Services India Pvt Ltd
02.2012 - Current
Team Lead
ANZ Support Services India Pvt Ltd
02.2012 - Current
Financial Analyst
JPMorgan Services India Pvt. Ltd
03.2009 - 02.2012
Officer
Siemens India Pvt. Ltd
04.2008 - 02.2009
Bachelor of Science - Physics, Mathematics And Electronics
Christ University
06.2003 - 05.2006