Sufiya Naaz

Business Banking Releases (C3)- February 2023

• Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs
• Displayed superior confidentiality in mail, telephone, and in-person communications.
• Reviewed and analyzed settlement documents to ensure accuracy and compliance with applicable regulations.
• Making sure that the settlement takes place on time
• Trained the staff on the end to end process
• Handling inbox and escalations efficiently which has helped in reducing the errors and COR
• Remained highly organized and detail-oriented while working on several cases simultaneously.
• Handles control IQ including weekly planning
• Investigated discrepancies in accounts and identified potential resolutions.
• Prepared documents for manual settlements when necessary.
• Maintained accurate records of all settlement activities in accordance with company policy.
• Analyzed existing processes and procedures to identify areas of improvement in the settlement process.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Handling vulnerable customers.
• Part of the Macros project relating to, automated Nil debt releases process

• SME expertise in Financial data extraction and Risk grading in the team and performed as a backup for production lead
• Got cross-skilled in Business Banking Releases process, where I closely worked on releasing the mortgages and completing the settlement within time for vulnerable and high net worth customers.
• Trained new joiners in the team for both financial analyst and settlement officers.

SME in FDE and Risk grading

• Analysing Financial Statements to provide the financial reports by doing financial data extractions to take decisions pertaining to corporate lending using the tool CreditLens.
• Preparing CCR and SI to know the creditworthiness of the customer
• Understanding the entity's financial reporting and deals with different audit opinion
• Closely works on ratios on frontlines requirement

Leadership Activities

• Back up for production lead in uploading ATOM, planning, ATOM calls and preparing monthly stats.
• Prepares daily staff metrics which shows the productivity and utilization.
• Allocation of work and efficient use of resources to meet the SLA's
• Training and mentoring the new joiners
• Closely works to complete audits, Quality checks and providing feedbacks to the team member for better quality work
• Handling quarries and escalations from the frontline as an SME
• Editor for the team's News Letter which is published every quarter
• Been part of RG documentation project
• Conducts various engagement actives to have a diverse culture in the team
• Verified accuracy of mortgage documents to ensure compliance with regulatory requirements.

• Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
• Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
• Interpreted complex financial data such as balance sheets, cash flow statements and income statements.