Shikha Bharti

Team-wise synopsis

REGULATORY REPORTING

• Prepared regulatory reports for OTC, FX, ETD, repo, reverse-repo instruments across multiple jurisdictions (ASIC, MAS, FinFrag, SFTR, EMIR).
• Employed Power BI to mine and present raw data; monitored acknowledgments via portals (UnaVista, SIX, DTCC), escalated reporting exceptions.
• Acted as a checker, reviewed submissions, identified discrepancies, enforced compliance with regulatory standards.
• Served as an SME, supporting the manager in team oversight, mentoring new hires, and monitoring performance and error rates.
• Drove process efficiencies: recommended FTE optimization, updated SOPs, improved reporting workflows.

TRADE MONITORING & SETTLEMENT

• Executed trade capture, confirmations, pre-matching, and settlements for listed securities across APAC, EMEA, NAM markets.
• Resolved unmatched trades using manual interventions — force matching, depository movements, trade resubmission — coordinating with brokers and custodians.
• Investigated cash breaks and broker claims, tracked discrepancies, ensured resolution with minimal losses.
• Proficient in settlement infrastructure (FEDWire, DTCC, Euroclear, Clearstream), and trading systems (Bloomberg, CTM, CDS, etc.).
• Managed SOPs, trained new team members, monitored error metrics, maintained critical MIS dashboards and trackers.

GLOBAL LOANS

• Oversaw new asset onboarding and setup, ensuring seamless integration into operational workflows.
• Screened daily client positions for sanctions, enforcing compliance through escalation and SOP adherence.
• Managed daily confirmations and settlements for syndicated loan trades with Markit.
• Generated daily reports on cash flows, accruals, payments, trade volumes, portfolio positions for clients.
• Maintained checklists, KPI trackers, error logs, BAU dashboards.
• Performed break analysis, reconciled client positions, engaged key stakeholders via emails and meetings to resolve issues.
• Led training initiatives for team members, tracked their errors and progress, improved overall team performance.

CITIPHONES

• Managed over 80 customer calls daily, delivering prompt resolutions for service issues.
• Consistently exceeded SLAs while maintaining a 90%+ call quality score.
• Surpassed upselling targets on a regular basis.
• Maintained up-to-date knowledge in banking, NRI, and AAFA (Accounts & Financial Services) products to advise customers accurately.
• Received multiple personalized commendations from clients via calls and emails for outstanding service delivery.

CLIENT SERVICES

• Resolved incorrect mutual fund transactions for UK clients and financial advisors via business letters, secure messages, and direct calls.
• Proactively identified process gaps, and co-designed a training program to onboard new hires on policies and procedures.
• Served as a liaison between management and associates, promoting effective communication and teamwork.
• Organized departmental meetings, events, and learning initiatives to strengthen team cohesion, and knowledge sharing.
• Partnered with leadership to devise and implement strategies to enhance client satisfaction and retention.
• Oversaw email monitoring, triage, and work allocation to ensure timely issue resolution, and workload balance.