Shilpa Lal
Trivandrum
Summary
Dynamic and results-driven technical writer with over 6 years of experience specializing in the creation of technical manuals, release notes, end-user documentation, visual content, and API documentation. Proven ability to convey complex information clearly and effectively, ensuring user comprehension and satisfaction. Eager to leverage expertise and a strong commitment to continuous learning to contribute significantly to organizational success. Collaborative team player dedicated to enhancing communication and driving project outcomes through innovative documentation solutions.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Technical Writer
MoEngage
06.2024 - Current
- Led feature documentation across core pods (Data Processing, Email, Push), delivering end-to-end guides and runbooks aligned to each release.
- Owned Email Deliverability docs (SPF/DKIM/DMARC, IP warm-up, bounces/complaints, suppressions) and managed the doc backlog/feedback to keep content current.
- Published concise, stakeholder-friendly release notes; embedded docs in sprint rituals with PM/Eng/QA/Support for on-time launches.
- Delivered end-to-end documentation for new channels (RCS, MMS): concepts, setup, media/template rules, limits, and troubleshooting.
- Wrote developer-focused API docs for RCS, MMS, Email, and Push (endpoints, examples, errors, webhooks, versioning, changelogs).
- Introduced AI-assisted workflows (first-draft generation, terminology/tone normalization, proofreading) with review guardrails to improve speed and consistency.
- Trained junior writers and partnered with the Lead TW to refine templates and publishing workflow; interviewed tech-writer candidates for new positions.
Technical Writer
Zeotap
11.2023 - 04.2024
- Managed technical documentation for Zeotap's Integration module, ensuring clarity and accuracy for seamless integrations.
- Collaborated with cross-functional teams to gather information and maintain accurate documentation.
- Prepared concise release notes for software releases, effectively communicating changes to stakeholders.
- Conducted regular updates to reflect the latest product features and enhancements.
- Initiated API editor implementation for improved documentation accessibility.
Technical Writer
Delphix Software
08.2022 - 10.2023
- Managed the entire documentation of DSIL (Data Source Integration Platform) team.
- Created, edited, reviewed, and published release notes and technical feature articles that accurately described complex processes and system architecture in a clear and concise manner during every release.
- Migrated the existing documentation portal to new two platforms and updated the same.
- Created various visual contents that aid the end-users to seamlessly understand the complex processes explained in the feature articles.
- Interacted with various stakeholders, engineering teams, and support teams for information gathering.
- Researched various documentation platforms which is suitable to host Delphix documentation portal.
- Conducted brain-storming sessions to collect opinions across various teams and decide on the documentation platform to be implemented.
- Conducted training sessions to define the process and procedure followed by the documentation team, which helped in educating the team members while providing inputs to the technical writer.
Junior Technical Writer
Apty Inc
06.2021 - 07.2022
- Created/updated and maintained technical guides, user guides and end-user documents for new and existing software applications.
- Documented release notes for external customers.
- Defined a documentation process and various guidelines that can be followed while writing technical/ end user documents.
- Interacted with various teams within the organisation for information gathering.
Technical Writer
Kran Consulting Pvt.Ltd
06.2019 - 05.2021
- Prepared various technical documents including High- Level Design Documents, Low-Level Design Documents, CRS, SRS, User Manuals, SOPs.
- Prepared various class diagrams, and process flow diagrams for various projects.
Graduate Engineer Trainee
Kerala State IT Mission
03.2018 - 04.2019
- Assisted in projects like Migration from Ipv4 to Ipv6 and Investment Promotion Management Cell (IPMC) for Govt of Kerala.
- Edited various technical documents for different government projects.
Education
Bachelor of Technology - Electronics and Communication
Marian Engineering College
01.2017
Skills
- Excellent knowledge in Zendesk, ClickHelp, Madcap Flare and Central, Doc 360, Freshdesk, Snagit, JIRA, Confluence and Confluence Cloud, Adobe Robohelp, Camtasia, Software Development Life Cycle
- Agile project management expertise
- Editing and proofreading
- Document formatting
- Instruction writing
- Collaborative writing
- API documentation
- HTML and CSS basics
Certification
- Git and GitHub for Writers - Udemy
- Fundamentals of API Documentation - Technical Writer's Tribe
- Responsive Web Design Essentials- HTML5, CSS3, Bootstrap - Udemy
Language
Expert in English and Malayalam
Intermediate in Tamil and Hindi
Timeline
Technical Writer
MoEngage
06.2024 - Current
Technical Writer
Zeotap
11.2023 - 04.2024
Technical Writer
Delphix Software
08.2022 - 10.2023
Junior Technical Writer
Apty Inc
06.2021 - 07.2022
Technical Writer
Kran Consulting Pvt.Ltd
06.2019 - 05.2021
Graduate Engineer Trainee
Kerala State IT Mission
03.2018 - 04.2019
Bachelor of Technology - Electronics and Communication
Marian Engineering College
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