Shinmichon Phungshok
Imphal
Summary
Food & Beverage professional with hands-on experience delivering premium service in high-volume hospitality environments. Skilled in butler service, banquet operations, and POS management, with a strong focus on guest satisfaction and operational efficiency. Proven ability to manage VVIP clientele and execute large-scale events. Adapt at upselling, team coordination, and maintaining exceptional hygiene and service standards, with a commitment to creating seamless and memorable guest experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food&Beverage Associate
Reliance Industries, Jio World Centre
Mumbai
10.2024 - 04.2026
- Delivered premium butler service at Jio World Centre for VVIP guests, including high-profile events such as WAVES, corporate summits, India International Jewellery Show, movie premieres, and trailer launches
- Managed end-to-end banquet operations, ensuring seamless event setup, service execution, and exceptional guest engagement during large-scale functions
- Handled POS operations at concession counters, including billing, cash/card transactions, and accurate daily reconciliation
- Delivered attentive food & beverage service, upselling offerings and coordinating with kitchen teams for efficient, high-quality service
- Maintained strict hygiene, safety, and service standards, promptly resolving guest requests to uphold a luxury hospitality experience
Education
Bachelor of Arts - History
Dhanamanjuri University
Imphal08-2024
Senior Secondary Education - 12th
Tamphasana Girls Higher School
Imphal04-2021
Secondary School Education - 10th
E. Standard School
Imphal04-2019
Skills
- Butler service
- Banquet operations
- POS operations
- Food and beverage service
- Hygiene standards
- Customer relationship management
Certification
• Fire safety and evacuation training
• Grooming and professional etiquette workshop
• Anti-bribery management system
• Cybersecurity awareness
• Code of conduct
• First aid training
Languages
- English, Fluent
- Hindi, Fluent
- Manipuri, Fluent
Hobbies & Intrests
- Reading books
- Singing & Musics
- Travelling
Professional Attributes
- Impeccable Grooming- Maintain highest standards of professional appearance.
- Strong communication - Skilled in English & Hindi; effective in multicultural environments.
- Team-Oriented - Thrive in collaborative and high-pressure settings.
- Adaptability & Flexibility - Comfortable with irregular schedules, travel, and diverse roles.
- Customer-Centric - Consistently exceed guest expectations
Timeline
Food&Beverage Associate
Reliance Industries, Jio World Centre
10.2024 - 04.2026
Bachelor of Arts - History
Dhanamanjuri University
Senior Secondary Education - 12th
Tamphasana Girls Higher School
Secondary School Education - 10th
E. Standard School