Shirsendu Roy
Kolkata
Summary
A dynamic and results-driven professional with over 14 years of extensive experience in the Information Technology sector. Demonstrated expertise in Project and Program Management, Strategic Planning, and Data Analysis. Proficient in leading initiatives to enhance operational efficiency and deliver measurable outcomes. Possesses strong leadership abilities with a proven track record of successfully managing cross-functional teams and fostering collaboration. Committed to continuous improvement and innovation, with a deep understanding of relevant technologies, methodologies, and frameworks. Currently seeking a management position in an environment that offers growth and learning opportunities, with a commitment to excelling in every role undertaken and maximizing each opportunity.
Overview
14
14
years of professional experience
Work History
Senior Manager
HCLTech
Kolkata
01.2015 - Current
- Single point of contact for leading any resource Scheduling and time management, resource deployment, training, Diversity, Equity and Inclusion, Employee engagement & Corporate Social Responsibility initiative across globe
- Involved in end-to-end compliance tracking for a growing line of business
- We cater to a cluster of 100+ different HCLTech clients and is responsible for tracking the progress of all the client business for each metrics involved
- Preparing weekly/monthly reports to apprise client on program/project progress and resource allocation besides participating in weekly management meetings
- Preparing reports involving organizational data and presenting to the management board
- Handling program/project management escalations
- Conducting Management by Facts (MBF) for average or below average performing accounts/workstreams
- Coordinating with various resolver teams and get a flowchart streamlined with an objective to apply lean within various accounts
- Coordinating and assisting project teams in achieving agreed service levels
- Involved in resource screening and conducting first line interview for new resources
- Grooming team members and upskilling them to the next level
- Schedule trainings as and when required for the project resources to keep them unskilled as per market standards
- Successfully led the 'Skill on Tap' program, achieving an 87% closure rate and driving significant revenue growth for consecutive years
- Successfully completed the onboarding and implementation of the Cyber Security Project within the organization
- Delivered the 'Management by Fact' program on time across multiple accounts with 98% Customer Satisfaction rate
- Enabled 100% knowledge base linkage for major accounts
- Completed the Go Green initiative for the Critical Incident Management process across various accounts
- Organized and executed a successful COVID vaccination drive for the region at multiple locations, serving an employee base of over 16K
Administrator
Wipro Technologies
Bangalore
02.2011 - 01.2015
- Assigned the duties of an Administrator in a Wipro Internal project, I was working in a cluster for nine different Wipro clients
- As the SPOC for the cluster, I was responsible for anything if went wrong in any of the project
- Apart from this was also assisting my manager in any management and team related issues as and when required
- My primary responsibility included monitoring of database queue, generating reports for each project at regular intervals, On-Boarding and Off-Boarding of resources, sharing & discussing the weekly SLA status report with the internal and external clients & channeling the project as asked by the clients based on the agreed SOW, performing root cause analysis for any escalation, creating updated training documents, training new resources and tracking productivity report for all resources
Associate
Wipro
Kolkata
03.2009 - 08.2009
- Worked as an Associate with Wipro, where my responsibility was to respond to queries via calls for a Wipro Internal project and help the users with their internet connection by troubleshooting over the phone and needed to contact the engineers at the exchange as and when necessary
Front Office Executive
ITC Sonar
Kolkata
01.2009 - 02.2009
- Working as a Front Office Executive, was responsible for checking in and out the hotel guests, assisting our guest efficiently, courteously, and professionally in all Front Office related functions, and to maintain a high standard of service and Hospitality at all times
Education
B.com -
Calcutta University
Kolkata01.2010
Diploma in Management - Aviation & Hospitality Management
AHA
Kolkata01.2009
Diploma in Financial Accounting -
Youth Computer Centre
Kolkata01.2008
Certificate course - Financial Accounting
Youth Computer Cetre
Kolkata01.2007
Higher Secondary Exam -
WBBHSC
Kolkata01.2005
Secondary Exam -
WBBHSC
Kolkata01.2003
Skills
- Client relationship management
- Data analytics
- Talent development
- Reporting oversight
- Analytical skills
- Problem-solving abilities
- Managing transitions
- Ramp-ups
- Motivating teams
- Mentoring teams
- SLA management
- OLA management
- Project management
- Program management
- Compliance audits
Hobbies And Interests
- Cricket
- Acting
- Listening to music
Languages
- English
- Bengali
- Hindi
Awards
- 2019-2024, Consecutive recipient of HCL O-Infinity Achievers Award
- 2022, Change Ambassador award recipient from HCLTech Foundation
- 2021, Change Maker award recipient from HCLTech Foundation
- 2019, Awarded the Responsible Business award at Regional Delivery Unit level
- 2019, Awarded for driving CSR initiatives across globe
- 2017, Awarded for Excellence in People Management
- 2016, Awarded the excellence award for Best Subject Matter Expert across all Geo
- 2016, Received client recognition for effective re-purposing and utilization of skills
- 2014, Multiple times recipient of Best Performer Award
- 2013, Awarded the Champion at Work for Project Improvement
- 2012, Awarded the Champion at Work for Project Improvement Initiatives
- 2009, Awarded the first prize for Play competition organized by AHA at Rang Manch in Kolkata
- 2009, Awarded the First prize for Inter Batch competition organized by AHA at Rang Manch in Kolkata
Personal Information
- Passport Number: T3585758 (Passport Valid Thru - 05/21/29)
- Father's Name: Late. Shyamalendu Roy
- Date of Birth: 04/24/86
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I Shirsendu Roy, hereby declare that all the information furnished above is genuine and true to the best of my knowledge.
Timeline
Senior Manager
HCLTech
01.2015 - Current
Administrator
Wipro Technologies
02.2011 - 01.2015
Associate
Wipro
03.2009 - 08.2009
Front Office Executive
ITC Sonar
01.2009 - 02.2009
B.com -
Calcutta University
Diploma in Management - Aviation & Hospitality Management
AHA
Diploma in Financial Accounting -
Youth Computer Centre
Certificate course - Financial Accounting
Youth Computer Cetre
Higher Secondary Exam -
WBBHSC
Secondary Exam -
WBBHSC